Customer Success, Biz Ops
Hedonist Artisan Chocolates, LLC
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $120,000 - $140,000 per year
About the role
- Troubleshoot and manage day to day customer communications and support requests
- Project manage new customer onboarding, including data migration, account setup, and training
- Maintain product FAQ documentation
- Update customers on newly released and upcoming product improvements
- Gather product feedback and help define product requirements
- Contribute to building a kind and winning company culture
Requirements
- Kind and collaborative people
- Someone excited to build business functions from the ground up while growing their skills and scope
- You have performed and enjoy training and working with customers in a support capacity
- You’ve worked with databases in some capacity (you don’t need to know how to code)
- You have experience working in a B2B (especially SMB) technology setting
- Excellent communication and collaboration abilities
- Strong problem-solving skills and meticulous attention to detail
- Eye for design
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data migrationaccount setupcustomer supportproduct documentationproduct feedbackproduct requirementsdatabase management
Soft Skills
collaborationcommunicationproblem-solvingattention to detailcustomer trainingkindnessexcitement for growth