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General

• Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day
• Schedule and coordinate tests using InCheck technology and available resources
• Independently manage workload in assigned service workflow step
• Track and ensure timely follow-up on all assigned requests
• Log clear, detailed, and audit-ready notes documenting actions taken
• Apply client-specific guidelines accurately within assigned service workflow step
• Respond to client and vendor inquiries to ensure quality and timely completion of reports
• Prepare routine reports and communicate with clients upon successful completion, as needed
• Follow Standard Operating Procedures and tutorials
• Support maintenance of department Standard Operating Procedures (SOPs) and training documentation
• Perform other related duties as required to support business operations and organizational needs

OHS Specialist I