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About the role
Key responsibilities & impact- Communicate with clinics, candidates, and clients via the DTOH call line, handling both inbound and outbound calls throughout the day
- Schedule and coordinate tests using InCheck technology and available resources
- Independently manage workload in assigned service workflow step
- Track and ensure timely follow-up on all assigned requests
- Log clear, detailed, and audit-ready notes documenting actions taken
- Apply client-specific guidelines accurately within assigned service workflow step
- Respond to client and vendor inquiries to ensure quality and timely completion of reports
- Prepare routine reports and communicate with clients upon successful completion, as needed
- Follow Standard Operating Procedures and tutorials
- Support maintenance of department Standard Operating Procedures (SOPs) and training documentation
- Perform other related duties as required to support business operations and organizational needs
Requirements
What you’ll need- High school diploma or equivalent required
- 1–2 years of experience in a customer service–focused environment, such as a professional services firm, employment screening organization, or call center
- Prior data entry experience preferred
- Strong interpersonal and communication skills
- Self-directed, highly organized, and capable of managing multiple priorities with minimal supervision
Benefits
Comp & perks- No travel is regularly expected for this position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data EntryReport PreparationDocumentationSchedulingCall Handling
Soft Skills
Interpersonal SkillsSelf-DirectionTime ManagementAttention to DetailMulti-Priority Management