Heartland Food Products Group

Customer Service Representative

Heartland Food Products Group

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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Tech Stack

ERP

About the role

  • Manage daily order entry, maintenance, and reporting through various portals
  • Build and maintain strong relationships with customers and internal teams including sales, procurement, warehouse, logistics and manufacturing to ensure timely and professional service
  • Maintain customer accounts, item setup, and support demand forecasting
  • Communicate with customers via email to address inquiries, service options, and coverage solutions
  • Consult with customers to assess needs and recommend appropriate service and fulfillment options
  • Utilize Retail Link (Walmart) to analyze orders and resolve issues
  • Partner with finance to resolve shipping deductions
  • Collaborate with warehouse and manufacturing teams to ensure order compliance, productivity, efficiency, and adherence to specifications
  • Monitor fulfillment and manufacturing performance metrics related to customer orders
  • Proactively resolve customer issues with empathy to improve satisfaction
  • Cross-train and provide support for other Customer Service Representatives
  • Collaborate cross-functionally to meet/exceed customer expectations
  • Perform additional duties as assigned

Requirements

  • Strong computer skills
  • Strong understanding of customer products, customer requirements, and account management practices
  • Proficiency in Microsoft Excel and database applications; experience with Access, SYSPRO, TMS, ERP/MRP systems, and related business processes preferred
  • Some WMS systems knowledge preferred
  • Demonstrated experience in data entry, problem-solving, analysis, logistics, and operational support
  • Professional demeanor with the ability to represent the company positively in all customer interactions
  • High level of enthusiasm, responsiveness, and sense of urgency in a fast-paced environment
  • Proven ability to build and maintain effective interpersonal relationships across customers and internal teams
Benefits
  • Excellent compensation and benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryproblem-solvinganalysislogisticsoperational supportaccount managementdemand forecastingorder compliancecustomer service
Soft Skills
interpersonal relationshipscommunicationempathyresponsivenesssense of urgencyprofessional demeanorcollaborationcross-training