Heartland Business Systems

IT Support

• Respond to auto generated ticket alerts both critical and non-critical.
• Monitor and work tickets in ticket system for client submitted requests.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Be part of a phone call queue for client call in requests.
• Review monthly client reports and provide resolutions solutions based on generated reports.
• Escalate tickets to internal departments and clients IT departments.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• From time to time, project manage internal department initiatives.
• Contribute and enhance internal department process/system documentation.
• Follow policies and procedures on a department and per client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.
• Be part of an on call after hours/weekend on call rotation every 8-10 weeks (additional compensation).

IT Support Desk Engineer II

• Respond to auto generated ticket alerts both critical and non-critical.
• Monitor and work tickets in ticket system for client submitted requests.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Be part of a phone call queue for client call in requests.
• Review monthly client reports and provide resolutions solutions based on generated reports.
• Escalate tickets to internal departments and clients IT departments.
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Remote application and hardware support for switches, routers, firewalls, servers, and storage.
• Monitor and analyze customer networks, systems, backups, and security appliances.
• Work with customer’s primary field engineer to perform work on an as needed basis.
• From time to time, project manage internal department initiatives.
• Contribute and enhance internal department process/system documentation.
• Follow policies and procedures on a department and per client basis.
• Conduct training of customers or colleagues in both formal and informal environments.
• Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions.

Data Engineer

• Meet with clients to understand their current business processes and needs to provide consulting services and direction on how to build or grow their current data strategy.
• Work with HBS Sales Solutions consultants to identify and grow opportunities within HBS client environments.
• Support and administer the underlining infrastructure and layout of a client data environment.
• Develop and design the process for the customer data collection process.
• Develop policies and procedures for the collection and analysis of data.
• Review customer sources to ensure integrity of the data collection process.
• Collaborate with the BI Data Developers to ensure the requirements are being met to build the right solution needed.
• Estimate development effort required to deliver data customer needs and requests.
• Use business analysis skillset to identify development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability.
• Ability to work independently or as a team on project-based solutions for clients.
• Work with team mates to continue to grow and mature data services and delivery options for HBS clients.
• Based on experience, one may mentor other engineers in developing scalable, secure, high-performance BI and Data solutions.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Senior Data Engineer

• Meet with clients to understand their current business processes and needs to provide consulting services and direction on how to build or grow their current data strategy.
• Work with HBS Sales Solutions consultants to identify and grow opportunities within HBS client environments.
• Support and administer the underlining infrastructure and layout of a client data environment.
• Develop and design the process for the customer data collection process.
• Develop policies and procedures for the collection and analysis of data.
• Review customer sources to ensure integrity of the data collection process.
• Collaborate with the BI Data Developers to ensure the requirements are being met to build the right solution needed.
• Estimate development effort required to deliver data customer needs and requests.
• Use business analysis skillset to identify development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability.
• Ability to work independently or as a team on project-based solutions for clients.
• Work with teammates to continue to grow and mature data services and delivery options for HBS clients.
• Based on experience, one may mentor other engineers in developing scalable, secure, high-performance BI and Data solutions.
• Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Systems Engineer

• Develop, implement, and support systems related services and solutions for consulting clients
• Build a customer-focused relationship with clients to identify business challenges
• Collaborate and be a leader across multiple internal teams for successful delivery
• Research new products for selection and enhance configuration standards

Senior Systems Engineer

Backend Engineer

• Develop, implement, and support network services and solutions for consulting clients
• Build customer-focused relationships with clients to identify business challenges
• Collaborate with Practice Leads to create and maintain documents and procedures
• Provide leadership and articulate needs for project success
• Maintain professional and respectful teamwork across regional and virtual practices

Technical Architect – Networking

Solutions Engineer

• Involved in the sales process related to HBS technology solutions
• Build long-term client relationships and serve as a strategic advisor
• Develop customized solutions based on customer needs
• Mentor Associate Solutions Consultants

Senior Solutions Consultant

Sales

• Lead all presales efforts across assigned region(s)
• Collaborate with sales teams to create solution designs, technical roadmaps, and proposals
• Deliver technical presentations, demos, and workshops
• Serve as Project Lead Engineer (PLE) on select large-scale and complex engagements
• Define, maintain, and evolve reference architectures that standardize solution design
• Work collaboratively within regional and cross-regional practices
• Maintain current industry and vendor-specific certifications
• Mentor and develop engineers through our accelerated mentorship program

Presales Principal Architect

Security Operations

• Provides security event monitoring and analysis to identify critical security events at client sites.
• Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
• Coordinate with customer staff to validate security alerts.
• Document and escalate incidents (including event’s history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment.
• Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an observed attack.
• Receive and analyze network alerts from various sources and determine possible causes of such alerts.
• Provides recommendations for system tuning and enhancements.
• Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.
• Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
• Notify customer of suspected cyber incidents and articulate the event’s history, status, and potential impact of further action.
• Work with customers to resolve computer security incidents and vulnerability compliance.
• Provide guidance and expertise to SOC Analyst I’s and other team members.
• Participate in an on-call rotation.
• Commits changes to DevOps repositories and syncs global changes to client environments.
• Serve as the primary person for onboarding new clients into the various services.
• Writes new analytics rules, log parsers, and workbooks.
• Performs proactive threat hunting.
• Serves as a technical resource for the Sales team during the sales process by answering questions and/or performing demos of SOC services.

Security Operations Center Analyst II

• Provides security event monitoring and analysis to identify critical security events at client sites.
• Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
• Coordinate with customer staff to validate security alerts.
• Document and escalate incidents that may cause ongoing and immediate impact to the environment.
• Perform event correlation using information gathered from a variety of sources to gain situational awareness.
• Receive and analyze network alerts and determine possible causes.
• Provides recommendations for system tuning and enhancements.
• Analyze identified malicious activity to determine weaknesses exploited and effects on system and information.
• Conduct research, analysis, and correlation across a variety of all source data sets.
• Notify customer of suspected cyber incidents and articulate the event’s history and potential impact.
• Work with customers to resolve computer security incidents and vulnerability compliance.
• Provide guidance and expertise to SOC Analyst I’s and other team members.
• Participate in an on-call rotation.
• Commits changes to DevOps repositories and syncs global changes to client environments.
• Serve as the primary person for onboarding new clients into various services.
• Writes new analytics rules, log parsers, and workbooks.
• Performs proactive threat hunting.
• Serves as a technical resource for the Sales team during the sales process.

Security Engineer

• Provide security Incident Response (IR) services for customers
• Advise on and deploy security technical solutions
• Perform internal and external security assessments
• Lead Incident Response cases from beginning to end
• Perform forensic analysis during cybersecurity incident responses
• Manage projects as HBS is awarded with many large projects

Information Security Engineer

• Provide security Incident Response (IR) services for customers
• Perform analysis, containment, eradication, recovery
• Conduct log reviews, malware analysis, evidence collection
• Advise on and deploy security technical solutions
• Perform internal and external security assessments
• Contribute to product selection, research, configuration
• Lead Incident Response cases from beginning to end
• Serve as a virtual Security Engineer (vSE)
• Participate in on-call support for 24x7 IR services
• Manage projects for large awards
• Maintain a minimum of 1,350 hours billed per fiscal year

• Provide security Incident Response (IR) services for our customers
• Advise on and deploy security technical solutions
• Perform internal and external security assessments
• Contribute to product selection and research
• Lead Incident Response cases from beginning to end
• Perform forensic analysis during cybersecurity incident response activities