Inside Sales Representative
Heartland Business Systems
full-time
Posted on:
Location Type: Office
Location: Little Chute • Wisconsin • United States
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About the role
- Quote and process orders for high end solutions, including phone systems, network and servers, virtualization, etc.
- Work closely with our vendors/manufactures to negotiate discounts and proper pricing, as required.
- Manage all aspects of the sales, service and support cycles from beginning to end to ensure all quoted products and services are delivered and installed as expected.
- Partner with internal resource for scheduling of services and product delivery.
- Achieve individual sales goal determined by account load and line of business.
- Reach expected monthly sales goals of assigned sales team.
- Gathers information from clients and partners, to plan and schedule client meetings and other events, and assists with the coordination of client projects.
- Act as the liaison between Accounting and the Solutions Consultants for collection issues, order questions, service block follow-up, missing signatures, and any other problem situation.
- Escalate ongoing or urgent issues to the Solutions Consultant for resolution, as needed.
- Collect and process paperwork from customers to include credit applications, signed standard terms, labor blocks, etc.
- Understand solutions currently utilized by customers to identify new opportunities and communicate these to the appropriate solutions consultant.
- Handle basic issues and problems and refers more complex issues to higher-level staff.
- Provide innovative ideas on sales support process improvements.
- Collaborate with other ISR’s to build a team atmosphere.
- Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
- Perform other duties, as assigned.
Requirements
- Bachelor’s Degree or 4+ years proven experience in an Sales or Administrative Support role
- High level of attention to detail, an aptitude to learn, the ability to effectively multitask and manage multiple projects
- Must be proficient using a computer and working with Microsoft Office software
- 2+ years prior Sales or Inside Sales experience preferred
- 2+ years’ experience in the IT industry preferred
- Completed Cisco or Microsoft certifications or exams preferred
Benefits
- Equal Opportunity Employer - Including Disabled and Veterans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingsales managementproject managementnegotiationcustomer relationship managementproblem solvingsales supportmultitaskingattention to detail
Soft Skills
communicationcollaborationteamworkadaptabilityinterpersonal skills
Certifications
Cisco certificationMicrosoft certification