Heartland Business Systems

Customer Success Program Manager

Heartland Business Systems

full-time

Posted on:

Location Type: Hybrid

Location: Springfield • Montana • United States

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About the role

  • The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes.
  • Drive effective achievement of targeted outcomes through adoption, expansion, and retention of HBS CISCO offerings.
  • Develop and document successful customer outcomes, turning customers into advocates for the company.
  • Clearly articulate success, milestones, and value across products and map these to customer’s business/technology objectives.
  • Coordinate efforts across internal teams to support customer outcomes (Engineering, Project Management, Customer Success and Managed Services).
  • Ensure that products are delivering promised value to customers.
  • Establish a baseline for the Customer, including current state (products, usage, health scores).
  • Establish Business alignment by understanding customer business goals, environment, pain points and operational maturity.
  • Execute on Adoption Strategy Project Plan to drive adoption and utilization of services and solutions.

Requirements

  • 6+ years of technical, business and/or sales experience
  • Previous experience with Cisco software and agreements
  • Bachelor’s degree or equivalent certification
  • 3+ years customer facing experience in technology, business acumen, business consulting, Service Management, and customer support, professional services, sales, and marketing.
  • Proficiency using a computer and working with Microsoft office suite; Outlook, Word, excel
  • Exposure to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), analytics, and metric-based reporting.
  • Solid comprehension and experience with business processes, metrics, cross-functional and line of business operations, financial acumen and social collaboration methodologies and technologies
  • Cisco Customer success program manager Certification
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
business consultingService Managementcustomer supportsalesmarketinganalyticsmetric-based reportingbusiness processesfinancial acumensocial collaboration methodologies
Soft Skills
communicationorganizationalcustomer advocacycross-functional collaborationbusiness alignmentproblem-solvingproject managementcustomer relationship managementstrategic thinkingstakeholder engagement
Certifications
Cisco Customer Success Program Manager CertificationBachelor’s degree