Heartbeat Health

Patient Engagement Manager

Heartbeat Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • In this role, you will help develop, define, and partner with our teams to launch and scale patient activation and engagement at Heartbeat Health. You’ll identify where and why patients disengage; design and iterate programs and workflows to improve activation; and partner closely with the Clinical, Product, Marketing, Data, and Operations teams to turn insights into action.
  • Help build and launch a more programmatic approach to our patient activation and engagement, including working with the team to define scope, goals, and success metrics.
  • Analyze patient journey data to identify drivers of low activation and opportunities for improvement.
  • Design and help implement activation strategies across workflows, tooling, and patient communications.
  • Partner cross-functionally with Clinical, Product, Data, Growth, and Operations teams to influence roadmap decisions and operational changes.
  • Help develop scalable programs, playbooks, and processes to improve patient engagement and follow-through.
  • Help establish KPIs and reporting to measure activation, conversion, and program effectiveness.
  • Serve as the internal subject matter expert on patient engagement and activation best practices.
  • Test, iterate, and continuously improve activation and engagement strategies based on data and outcomes.

Requirements

  • 6–8+ years of experience in healthcare operations, patient engagement, population health, digital health, product strategy, or related fields.
  • Experience designing and launching programs or workflows that improve patient engagement, activation, or outcomes.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Comfortable operating in ambiguity and building structure from the ground up.
  • Excellent communicator who can influence across teams and levels.
  • Highly collaborative, pragmatic, and execution-oriented.
  • Interest in growing into a people manager over time.
  • Bachelor’s degree required; advanced degree in public health, healthcare administration, business, or related field is a plus.
  • Sense of humor is a must
Benefits
  • We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
  • We are fast-paced & agile: we move quickly, iterate often, and value experimentation
  • We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
  • We care about diversity: diversity allows us to build an excellent patient experience
  • We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprogram designworkflow developmentpatient engagement strategiesactivation strategiesKPI establishmentreportingprogram effectiveness measurement
Soft Skills
analytical skillscommunicationcollaborationinfluencepragmatismexecution orientationadaptabilityleadership potential
Certifications
Bachelor's degreeadvanced degree in public healthadvanced degree in healthcare administrationadvanced degree in business