Hearst Health

Business Development Rep

• Make high-volume outbound calls to prospective home health and hospice organizations
• Follow established call scripts and messaging while maintaining a natural, professional conversation style
• Qualify prospects by identifying needs, challenges, and level of interest
• Schedule discovery meetings and product demos for Sales Executives
• Accurately log calls, notes, and outcomes in HubSpot CRM
• Follow up with prospects via phone, email, and other approved outreach channels
• Meet or exceed daily and weekly activity goals (calls, conversations, meetings set)
• Participate in ongoing training, coaching, and role-play sessions to improve performance
• Collaborate with sales and marketing teams to align messaging and campaigns

Business Development Representative

System Administrator

• Support the HCHB Revenue Cycle Management Operations Team and customers through payor setup management
• Perform weekly system administration billing analyst calls with customer's branch locations
• Escalate revenue cycle aging issues to customer’s Executive Leadership teams
• Assist customer in working down unbilled items and maintain understanding of financial processes
• Prepare and present analytical reports on a monthly basis to customer’s executive leadership team
• Exhibit analytical, critical-thinking skills to achieve a return on investment for revenue cycle customer

RCS System Administrator

Scrum Master

• Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives, Backlog Refinement) with a focus on transparency, decision-making, and outcomes
• Coach teams, Product Owners, and stakeholders on Agile and Lean principles while operating effectively within healthcare constraints (compliance, validation, auditability)
• Partner closely with Product Owners to ensure backlogs are refined, prioritized, and aligned with clinical, operational, and regulatory needs
• Proactively identify and remove impediments that affect delivery, quality, or team sustainability—technical, organizational, or process-related
• Track and communicate delivery metrics such as velocity, predictability, cycle time, throughput, and release readiness
• Using AI and data effectively and responsibly while respecting data privacy, security standards, and ethical guidelines
• Promote transparency across engineering, product, clinical, and business stakeholders while keeping teams focused on goal delivery with speed, predictability, and high quality
• Support cross-team coordination and dependency management through Scrum of Scrums or similar forums
• Continuously assess Agile maturity and coach teams toward stable, high-quality delivery at a sustainable pace

Customer Support

• Communicating with customers via phone, email, and live chat
• Assisting customers with questions, software navigation, and issue resolution
• Identifying trending issues and providing thorough research and documentation of findings
• Coordinating with teams across the business to relay information

Customer Experience Representative

Director

• Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.
• Develop a forward‑looking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.
• Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.
• Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.
• Position Client Education as a strategic differentiator throughout the customer lifecycle.
• Oversee development and delivery of self‑paced, virtual, in‑person, and conference‑based learning programs.
• Implement AI‑enabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.
• Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.
• Lead the Knowledge Base program to ensure accurate, user‑focused documentation aligned with product evolution.
• Guide technical writers and content specialists, implementing modern governance standards and AI‑supported workflows.
• Maintain scalable content systems that support rapid updates and consistent quality.
• Develop and mentor a high‑performing team of trainers, instructional designers, technical writers, and content creators.
• Strengthen team capabilities by integrating AI fluency and modern learning methodologies.
• Champion a collaborative, accountable, and continuously improving team culture.
• Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.
• Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.

Director of Client Education

Marketing

• Serve as the central point of coordination for all marketing projects, ensuring timelines, deliverables, and owners are clearly defined and tracked.
• Own and maintain project plans, production calendars, and task boards using Trello, Smartsheet, and related tools.
• Manage project intake, prioritization, and scheduling to balance team capacity with business priorities.
• Proactively track progress, identify risks or bottlenecks, and drive projects forward to meet deadlines.
• Ensure consistent documentation, clear communication, and follow-through across all marketing initiatives.
• Keep internal stakeholders informed through regular status updates, reporting, and clear communication.
• Facilitate alignment across marketing, creative, sales, and leadership teams to ensure smooth execution.
• Support team operating rhythms such as planning meetings, check-ins, and deadline reviews as needed.
• Assist with in-office coordination including event preparation, shipments, vendor deliveries, and organization of marketing materials.
• Support marketing events by coordinating materials, shipping logistics, timelines, and vendor communications.
• Help maintain organized systems for assets, documents, and shared resources that support the broader marketing team.
• Continuously refine workflows and processes to improve efficiency, visibility, and accountability.
• Create and maintain reporting dashboards that provide insight into project status, timelines, and workload.
• Recommend improvements to tools, templates, and systems to enhance team productivity.

Marketing Coordinator

Learning and Development

• Lead client training sessions, both onsite and remote
• Provide guidance and mentorship to team members
• Oversee training preparations, including schedule coordination
• Research and resolve client issues
• Maintain up-to-date product knowledge

Implementation Training Consultant, Clinical

Backend Engineer

• Analyze, design, develop and implementation of software solutions for healthcare industry using Java, J2EE, JavaScript, Spring, Hibernate, MySQL, Servlet, JDK, Windows, UNIX, JavaScript, HTML, Webservices, etc.
• Handle complex problems independently and demonstrates analytical thinking. Must be able to make judgements and recommendations based on the analysis and interpretation.
• Define and design application tiers; review, implement systems frameworks for security validation
• Participate in Agile ceremonies (Backlog grooming, Sprint planning etc.)
• Provide guidance to other resources and mentor new resources as needed
• Assign work to other team members as needed and review completed assignments.

Senior Java Developer

Data Engineer

• Analyze large, and complex, data sets
• Design, develop and coordinate the generation of Data Pipelines
• Work collaboratively with team to plan and solve complex problems
• Design for, or optimize existing pipelines, for performance and cost

Full-Stack Data Engineer

Social Media Manager

• Lead the social media editorial strategy in alignment with Harper’s Bazaar’s voice, values, and visual identity.
• Translate print and digital stories into culturally relevant, platform-native content.
• Oversee daily and tentpole content production, ensuring editorial and visual excellence.
• Partner with editorial, photo, video, and design teams to develop compelling multimedia content.
• Manage community engagement with a focus on inclusivity, tone, and brand authority.
• Track and analyze social performance data to optimize strategy and inform editorial decisions.
• Guide coverage of major cultural events such as fashion weeks, award shows, and cover launches.
• Manage and mentor a team of social editors and freelancers while fostering innovation.

Senior Social Media Manager

Data Scientist

• Tackle real-world challenges in digital media, audience growth, and storytelling at scale.
• Work cross-functionally with newsrooms, marketing, and audience teams.
• Help business understand audience development drives outcomes.
• Translate business questions into data problems.
• Build ad-hoc reports and dashboards, conducting exploratory analysis, and modeling data.

Data Science Intern

Designer

• Collaborate with the design team to create visually appealing digital and social media content for Cosmopolitan.
• Develop concepts and design assets for various digital platforms, including web, mobile, and social media.
• Ensure brand consistency and adherence to design guidelines across all assets
• Work closely with the content team to understand project requirements and translate them into compelling visual designs.

Temporary Junior Designer

• Define and drive the product vision for Automotive Commerce
• Analyze market dynamics and competitive landscape to identify opportunities
• Work closely with senior leadership to align the product roadmap with broader company goals and growth targets
• Manage the complete product lifecycle, from initial concept through launch, adoption, and continuous improvement
• Partner with Engineering and Data teams to turn customer requirements into high-quality solutions for the automotive industry
• Set clear metrics for success, track performance closely, and adjust based on learnings
• Help shape pricing, packaging, and licensing approaches that deliver customer value while driving incremental revenue
• Collaborate with Finance and senior product leaders to monitor product economics and profitability
• Make informed decisions about where to invest resources across the portfolio
• Collaborate with Sales, Marketing, and Customer Success on product positioning, launch plans, and sales enablement
• Create demos, training content, and supporting materials that help drive adoption and customer satisfaction
• Stay closely connected to Marketing to understand how products are performing in-market and feed those insights back into planning
• Build strong partnerships with Engineering, Data Science, Marketing, Sales, and Customer Success teams to ensure coordinated execution
• Act as the subject matter expert on Auto Commerce products, internally, with customers, and throughout the automotive industry
• Balance advocacy for customer needs with practical business considerations

Director, Product – Automotive Commerce

Content Marketing Manager

• Evaluate incoming digital assets from multiple pipelines for accuracy, consistency, and completeness
• Monitor production schedules and go-live timelines to ensure on-time delivery
• Tag and organize digital assets to enhance searchability and support automation efforts
• Troubleshoot technical issues, document bugs, and contribute suggestions for feature improvements
• Onboard and support users across departments—resolving access issues and offering training that drives adoption
• Partner with content creators to ensure metadata accuracy and compliance with standards during DAM uploads
• Collaborate with cross-functional teams to identify and resolve workflow inefficiencies across connected systems

Content Services Associate

Product Manager

• Define and drive EHR and AI strategy, roadmap, and priorities—linking directly to revenue, retention, margin, and clinical impact.
• Architect a cohesive EHR-AI strategy, specifying where and how AI augments documentation, decision support, scheduling, utilization management, authorizations, denial prevention, and coding.
• Translate market and regulatory shifts (value-based care, Medicare Advantage, interoperability) into a 3–5 year portfolio vision.
• Modernize legacy systems while pursuing bold innovations like ambient documentation and AI copilots for clinicians and back-office teams.
• Lead build/buy/partner decisions for AI products, selecting the right technology and data partners.
• Partner with Architecture and Security to ensure robust data pipelines, model lifecycle management, and governance.
• Set guardrails for compliant, safe AI—ensuring privacy, auditability, and content safety in clinical and financial workflows.
• Establish success measures for AI features, and foster continuous improvement through real-world user feedback.
• Champion responsible AI practices with clients and internal stakeholders, educating them on opportunities, limitations, and safeguards.
• Drive prioritization, cross-functional alignment, and rapid learning across Intake, Capacity Logistics, Care Coordination, and RCM.
• Foster a high-velocity operating cadence through OKRs, quarterly planning, and structured reviews that link strategy to outcome.
• Instill operational rigor in backlog management, release readiness, and legacy module lifecycle.
• Build and coach a diverse, high-performing team of Directors and Senior PMs.
• Clarify team roles, develop P&L mindset among product leaders, and foster psychological safety, succession, and accountability.
• Partner with Engineering and UX to ensure high-quality, high-velocity delivery of EHR and AI capabilities that meaningfully improve clinician workflow, staff efficiency, and financial performance.
• Work closely with Sales, Marketing, and Client Success to ensure crisp positioning, pricing/packaging, and launch programs that drive adoption and renewal.
• Serve as a key face of the EHR & AI portfolio with strategic customers, prospects, and partners—translating roadmap and strategy into a compelling, credible story.
• Help Product act as a unifying force across HCHB, especially where EHR, data, operations, and AI intersect, breaking down silos and aligning decision-making.
• Engage with executive peers to align investment decisions, resolve conflicts, and keep the organization focused on what matters most.
• Maintain a systems-level understanding of home health, hospice, and personal care operations by staying close to clinicians, field staff, back-office users, and agency leaders to deeply understand pain points and test concepts before and after launch.
• Stay ahead of regulatory and payer trends (CMS rules, MA and risk adjustment, value-based care, interoperability, and emerging AI guidance) and adjust strategy accordingly.
• Oversee competitive intelligence, win/loss analysis, and market segmentation, ensuring our EHR & AI offerings remain differentiated, defensible, and aligned to customer segments.