Director of Account Management
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $133,000 - $160,000 per year
Job Level
About the role
- Lead, mentor, and develop a high-performing Account Management team, including both people managers and individual contributors, fostering a culture of accountability, growth, and client excellence
- Partner closely with Sales Leadership to drive strategic account planning, optimize campaign performance, and unlock upsell and renewal opportunities
- Act as a senior escalation point for key client accounts, ensuring responsive, solutions-oriented communication and long-term relationship health
- Collaborate cross-functionally with Marketing, Revenue Operations, and Ad Product teams to align on client strategy and operational execution
- Establish and scale standardized processes, playbooks, and workflows that improve efficiency and consistency across teams
- Monitor account health, proactively mitigate risks, and drive performance metrics tied to retention, incremental revenue, and client satisfaction
- Lead regular category and stakeholder meetings to assess performance, remove operational barriers, and identify growth opportunities
- Serve as a subject matter expert on Hearst Magazines’ advertising products and capabilities, providing strategic guidance on complex media planning and pricing
Requirements
- 8+ years of experience in digital media, advertising technology, or publishing, with a strong background in account management or client leadership
- Proven success leading and scaling high-performing account management teams, including managing managers
- Deep expertise in digital advertising, including programmatic, direct-sold, branded content, and native solutions
- Strong executive presence with the ability to influence and build trust across senior stakeholders and cross-functional teams
- Demonstrated ability to drive revenue growth through client retention, upselling, and strategic account development
- Experience designing and implementing operational processes that improve efficiency and scalability
- Passion for developing talent and fostering inclusive, high-performing team environments
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital mediaadvertising technologyaccount managementdigital advertisingprogrammatic advertisingdirect-sold advertisingbranded contentnative solutionsoperational processesperformance metrics
Soft Skills
leadershipmentoringcommunicationinfluencetrust buildingclient relationship managementstrategic thinkingteam developmentproblem-solvingcollaboration