Lead, mentor, and develop a team of Account Managers, aligning talent and workloads to best support client goals and business priorities
Partner closely with Sales and Operations leadership to manage the sales pipeline, RFP responses, campaign execution, and billing coordination
Serve as the primary escalation point for complex client or campaign issues, proactively removing obstacles to ensure flawless delivery
Establish and maintain operational rigor across the Account Management function, using reporting and performance metrics to drive consistency and success
Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve offerings, and maximize revenue opportunities
Oversee campaign execution from order booking through launch, optimization, delivery, and wrap reporting—ensuring alignment across media plans, IOs, and systems
Analyze post-campaign performance to identify insights, upsell opportunities, and renewal recommendations
Maintain deep expertise across Hearst brands, ad products, platforms, and internal workflows while contributing to strategic initiatives that move the business forward

Requirements

Proven experience in media, sales planning, or strategy with success managing complex, high-value advertiser programs
Demonstrated people leadership experience, including coaching, performance management, and team development
Strong ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment
Exceptional organizational skills, attention to detail, and problem-solving abilities
Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clients, and agencies
Strong relationship-building skills, with a track record of driving client satisfaction and repeat business
Collaborative mindset with the ability to work effectively across Sales, Marketing, Research, Product, and Operations teams
Familiarity with advertising platforms and tools such as Google Analytics, Google Ad Manager, and Salesforce
Hybrid work requirement: This role is based in New York City and requires working in the office four days per week

Benefits

Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

media planningsales strategycampaign executionperformance managementproject managementdata analysisupsellingreportingclient management

Soft Skills

leadershipcoachingorganizational skillsattention to detailproblem-solvingcommunicationrelationship-buildingcollaborationprioritization