Heard & Smith, LLP

General

• Contact medical providers and request information and updated medical records
• Accept queue calls from providers and Social Security Administration (SSA)
• Systematically follow-up with providers on all past due outstanding records requests
• Call providers on any urgent records requests to get them expedited
• Review, approve, or deny invoices for medical records
• Submit medical records to Office of Disability Adjudication and Review (ODAR)
• Maintain excellent customer service skills in all working relationships
• Maintain client confidentiality at all times
• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Medical Records Development Clerk