Medical Records Development Clerk

Heard & Smith, LLP

Medical Records Development Clerk working remotely to assist attorneys in developing client cases. Requesting and obtaining updated medical records from medical providers while maintaining confidentiality.

Posted 6/26/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $11 - $14 per hourWebsite

About the role

Key responsibilities & impact

Contact medical providers and request information and updated medical records
Accept queue calls from providers and Social Security Administration (SSA)
Systematically follow-up with providers on all past due outstanding records requests
Call providers on any urgent records requests to get them expedited
Review, approve, or deny invoices for medical records
Submit medical records to Office of Disability Adjudication and Review (ODAR)
Maintain excellent customer service skills in all working relationships
Maintain client confidentiality at all times
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

Requirements

What you’ll need

High School Diploma
Some college, technical school or combination related experience and/or training
Customer service experience
Minimum 45 WPM typing speed
Social Security Disability Law or other disability or medical background strongly preferred
Excellent telephone, communication, and active listening skills
Ability to work well with others as a team
Has professional manner and high energy level, exhibits a positive attitude
Multi-tasking skills and the ability to work well under pressure
Reliability and dependability
Problem analysis and problem-solving
The ability to maintain client confidentiality at all times
Spanish speaker a plus
Work from Home experience preferred

Benefits

Comp & perks

Paid Holidays
Accrued Paid Time Off
Great Medical Benefits Package
Wellness Program
401k with Profit Sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

typing speed 45 WPM

Soft Skills

customer servicecommunicationactive listeningteamworkprofessional mannerpositive attitudemulti-taskingreliabilitydependabilityproblem-solving

Certifications

High School Diplomasome collegetechnical school