HEALWELL AI (TSX: AIDX)

Project Operations Manager

HEALWELL AI (TSX: AIDX)

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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About the role

  • Manage end-to-end execution of Life Sciences customer engagements, including Patient Identification, RWE, and DIAS programs.
  • Build and maintain integrated project plans aligned to customer SOWs, including scope, milestones, timelines, dependencies, owners, and acceptance criteria.
  • Establish and run delivery cadence (status updates, working sessions, executive updates as needed).
  • Track actions, risks, issues, and decisions; escalate clearly and proactively.
  • Ensure deliverables are completed on time and meet customer expectations and internal quality standards.
  • Coordinate execution across internal teams, including clinical/medical affairs, data science/engineering, physician recruitment, product, commercial, and finance.
  • Align workplans with functional leaders’ priorities and capacity; confirm handoffs and dependencies.
  • Ensure clear ownership by documenting responsibilities, timelines, and definitions of “done.”
  • Ensure effective use of Salesforce to support physician recruitment, project execution, automation, and operational visibility.
  • Act as the primary operational partner to the Salesforce vendor for Life Sciences, owning requirements definition and delivery coordination.
  • Drive automation of project, milestone, and delivery workflows to improve scale and reduce manual effort.
  • Ensure dashboards and reports accurately reflect project health, delivery performance, forecasting, and operational effectiveness.
  • Maintain high data quality and timely updates across systems.
  • Ensure audit-ready filing of customer agreements and required documentation.
  • Support revenue forecasting through accurate tracking of project timelines, milestones, and delivery status.
  • Represent Life Sciences in revenue recognition and delivery review discussions with Finance.
  • Coordinate timely and accurate customer invoicing once contractual milestones are achieved and accepted.
  • Maintain forward-looking visibility into resourcing needs across all Life Sciences projects.
  • Partner with Sales during deal planning to provide realistic delivery input and prevent over-commitment.
  • Monitor utilization, capacity constraints, and sequencing risk across concurrent projects.
  • Proactively surface capacity issues, delivery risks, and trade-offs with mitigation recommendations.
  • Operate primarily as an internal project manager supporting customer-facing discussions led by Commercial and Clinical Science leads.
  • Ensure internal teams are prepared for customer interactions with accurate delivery status, timelines, and risk visibility.
  • Maintain alignment between internal execution plans and customer expectations and contractual commitments.

Requirements

  • 5–8+ years of experience in project management or operations within healthcare, life sciences, or health technology.
  • Demonstrated experience managing complex, cross-functional projects.
  • Strong organizational, communication, and stakeholder coordination skills.
  • Experience supporting milestone-based delivery, revenue recognition, or invoicing processes.
  • Hands-on experience with Salesforce or similar CRM/project tracking tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementoperations managementmilestone-based deliveryrevenue recognitioninvoicing processesdata quality managementautomation of workflowsrisk managementstakeholder coordinationcross-functional project management
Soft Skills
organizational skillscommunication skillsproactive problem-solvingcapacity planningteam collaborationexecutive updatesstatus reportingcustomer engagementdelivery performance monitoringissue escalation