HealthSherpa

Growth Marketing

• Own and drive growth targets across a portfolio of agency accounts
• Identify expansion opportunities and develop strategic plans to increase product adoption and revenue
• Deliver measurable, ongoing value to maintain strong retention across your book of business
• Monitor account health and usage trends, proactively identifying and addressing risks before they escalate
• Serve as the primary strategic contact for agency leaders and key stakeholders
• Build trusted relationships through regular business reviews, proactive outreach, and a deep understanding of each client's goals
• Drive agency participation and adoption across the marketplace
• Educate agencies on tools, programs, and best practices to help them get the most out of the platform
• Develop, prioritize, and execute account growth plans tailored to each agency's unique opportunity
• Balance a high-volume portfolio with thoughtful prioritization and structured account planning
• Advocate internally for agency needs, surfacing market feedback to Product, Marketing, and Sales leadership
• Partner with internal teams to align client strategy with company goals

Senior Agency Growth Manager

Technical Account Manager

• Be the primary technical and strategic contact for clients, representing HealthSherpa.
• Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion.
• Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution.
• Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected.
• Partner with Sales and leadership to shape go-to-market and expansion strategies.
• Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs).
• Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.

Senior Agency Growth Manager

Senior Technical Account Manager