Seasonal Agent Support Supervisor

HealthSherpa

Seasonal Agent Support Supervisor managing remote support staff for healthcare startup. Leading team performance and ensuring productivity during the open enrollment period until December 2026.

Posted 7/1/2026contractRemote • Florida, Ohio, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and productivity, with a focus on customer service management and process improvement. Proficient in analyzing performance metrics and collaborating with cross-functional teams to drive operational excellence.

Highest-signal resume keywords

Customer Service ManagementPerformance Metrics AnalysisCoaching and FeedbackCross-Functional CollaborationCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance MetricsAHTCSATQA ScoresCoachingProcess ImprovementEscalation HandlingTeam ManagementRemote Work SetupInformation Privacy

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingFeedback Delivery

Industry Keywords

Customer ServiceCall CenterRemote WorkTeam ProductivitySupport Trends

About the role

Key responsibilities & impact

Monitor and analyze individual and team performance metrics (e.g. AHT, CSAT, QA scores) to identify coaching opportunities and workflow adjustments.
Provide support and leadership and ensure productivity amongst our seasonal support staff
Provide feedback to seasonal support staff on inbound phone calls, online chats, and email communications
Support the Team Manager with daily team management
Handle first level escalations
Collaborate with cross-functional teams (e.g. QA, Training, Management) to surface support trends and implement process improvements

Requirements

What you’ll need

Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
2+ years of previous customer service management experience
5+ years of combined education, work, and/or volunteer experience
A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
A work space that is free of background noise and distraction to provide information privacy
Reliable home internet with download speed exceeding 128Mbps
Bonus: Previous experience in a call center environment

Benefits

Comp & perks

Fully remote employment
Computer and equipment for the duration of the role
Monthly internet stipend
Paid training
Performance-based bonus opportunity
Overtime opportunities