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HealthSherpa

Seasonal Agent Support Supervisor

HealthSherpa

Seasonal Agent Support Supervisor managing remote support staff for healthcare startup. Leading team performance and ensuring productivity during the open enrollment period until December 2026.

Posted 7/1/2026contractRemote • Florida, Ohio, Tennessee, Texas, Utah, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact
  • Monitor and analyze individual and team performance metrics (e.g. AHT, CSAT, QA scores) to identify coaching opportunities and workflow adjustments.
  • Provide support and leadership and ensure productivity amongst our seasonal support staff
  • Provide feedback to seasonal support staff on inbound phone calls, online chats, and email communications
  • Support the Team Manager with daily team management
  • Handle first level escalations
  • Collaborate with cross-functional teams (e.g. QA, Training, Management) to surface support trends and implement process improvements

Requirements

What you’ll need
  • Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
  • 2+ years of previous customer service management experience
  • 5+ years of combined education, work, and/or volunteer experience
  • A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
  • A work space that is free of background noise and distraction to provide information privacy
  • Reliable home internet with download speed exceeding 128Mbps
  • Bonus: Previous experience in a call center environment

Benefits

Comp & perks
  • Fully remote employment
  • Computer and equipment for the duration of the role
  • Monthly internet stipend
  • Paid training
  • Performance-based bonus opportunity
  • Overtime opportunities

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Performance MetricsAHTCSATQA ScoresCoachingProcess ImprovementEscalation HandlingTeam ManagementRemote Work SetupInformation Privacy
Soft Skills
LeadershipCommunicationCollaborationProblem-SolvingFeedback Delivery