HealthMark Group

Accountant

• HealthMark Group: software and service partner to clinical facilities improving administrative efficiency
• Maintain financial procedures and confirm financial compliance through preparation of reports and statements
• Assist Controller by reviewing financial records for accuracy and compliance
• Track company earnings and spending; organize and update financial records
• Prepare consolidated internal and external financial statements from general ledger and departmental information
• Assist in preparation and filing of tax returns and ensure deadlines are met
• Enter accounting information into business systems (QuickBooks experience noted)
• Perform monthly bank settlements and prepare documentation for external and internal auditors
• Recommend ways to reduce costs and enhance revenue; assist management with improving financial policies
• Assist with management of all financial records; protect confidential information
• Familiarity with asset-light SaaS business model and/or healthcare is a plus

Senior Staff Accountant

Customer Advocate

• COMPANY overview: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX, and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and in the country.
LOCATION: Remote
Position Summary: The Client Advocate plays a critical role in ensuring HMG clients remain loyal and satisfied by ensuring best-in-class service. This person is responsible for overseeing a portfolio of clients to ensure their service needs are handled timely and efficiently. The Client Advocate represents the client's voice within HealthMark, making sure decisions are made with the full understanding of the client's impact.
Client Advocate acts as a liaison between clients and cross-functional teams to ensure a successful delivery of contracted Release of Information services and expedite resolution to any issues or concerns. They know, manage, and nurture clients to maintain a high degree of satisfaction and engagement by consistently demonstrating the value and impact of HealthMark’s services.
This role will be measured by the completion of role requirements, individual success metrics, and client retention and satisfaction.
Essential Job Functions: Serve as your client's official liaison so their needs are quickly heard and addressed. Know your clients' needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists. Expedite client issues to mitigate friction or noise that negatively impacts their work. Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry. Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account. Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement. Document all actions taken by you on a request for information in MedRelease to ensure transparency. Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services.