HealthMark Group

Customer Advocate

• Serve as your client’s official liaison so their needs are quickly heard and addressed.
• Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists.
• Expedite client issues to mitigate friction or noise that negatively impacts their work.
• Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry
• Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account
• Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement
• Document all actions taken by you on a request for information in MedRelease to ensure transparency
• Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services

Client Advocate

Implementation Specialist

• Coordinate and manage the end-to-end onboarding process for new healthcare clients.
• Enter, verify, and maintain accurate client data within the MedRelease platform.
• Serve as a liaison between clients and internal teams to ensure smooth implementation experience.
• Partner with Processing and IT teams to resolve technical or process-related issues promptly.
• Track and meet strict deadlines to ensure timely client activation.
• Provide status updates and communicate progress to leadership and relevant stakeholders.
• Maintain a strong understanding of HealthMark's service lines, processes, and technology to support client needs effectively.

Security Engineer

• Design, implement, and maintain AWS-focused cloud security architecture aligned with HIPAA, NIST, and HITRUST.
• Secure AWS environments using IAM, Organizations, CloudTrail, Config, GuardDuty, Security Hub, KMS, and network security controls.
• Build, review, and maintain Infrastructure-as-Code using Terraform, ensuring security controls are versioned, auditable, and enforced by default.
• Develop secure Terraform modules, guardrails, and policy-as-code to prevent misconfiguration and drift.
• Partner with Development and CloudOps teams to implement DevSecOps practices, including CI/CD pipeline security and IaC scanning.
• Establish and manage identity and access standards across AWS and Microsoft Entra.
• Support SOC 2 Type II, HITRUST, HIPAA, and PCI audits with a focus on cloud control evidence.
• Monitor cloud environments, triage security events, and respond to incidents in partnership with the MSP.
• Maintain documentation related to cloud security architecture, IaC standards, and incident response.
• Provide security mentorship and cloud security expertise across the organization.

Collections

• Contact customers via phone, email, and written communication to collect outstanding payments
• Review aging reports and prioritize collection efforts based on account delinquency
• Maintain accurate and up-to-date records of all collection activities
• Resolve payment discrepancies and disputes in a professional manner
• Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments
• Recommend accounts for escalation or legal action when necessary
• Prepare and send past-due notifications based on collection schedule
• Meet or exceed collection goals and KPIs
• Adhere to all applicable laws and regulations governing collection activities

Collections Specialist

Infrastructure Engineer

• Designing , building, managing, maintaining, and securing HMG’s cloud infrastructure (virtual machines, containers, virtual private cloud network, identity management, storage, database and serverless services)
• Ensure cloud infrastructure performance, uptime, and scale
• Secure cloud infrastructure in accordance with security policies
• Work with Product Engineering teams to implement and improve CI/CD pipelines
• Be a persistent, creative problem solver
• Maintaining an eye toward security, scalability, performance, and maintainability
• Work in an agile environment along with Product Engineering
• Participating in a mostly remote, results-driven working environment

Senior Cloud Infrastructure Engineer

Marketing

• Leads planning and execution for regional and national conferences including: Registration and sponsorship logistics, Exhibitor communications and deadlines, On-site logistics including show orders, shipping and handling, Internal coordination across various stakeholders
• Serves as the primary point of contact between HealthMark and event organizers
• Supports client-facing events, ensuring brand consistency and high-quality engagement
• Ensures key milestones are tracked, documented and executed
• Manages relationships with external vendors and agencies, including creative partners, promotional product vendors, event venues and conference service providers
• Coordinates invoice tracking, cost summaries and budget inputs for marketing programs and events
• Sources, prices and manages inventory for swag and other promotional items
• Supports marketing team programs which may include lead generation, marketing campaigns, email marketing and website
• Identifies gaps and risks in marketing processes and proposes improvements
• Manages requests from other internal teams for marketing support
• Updates content from other departments to ensure consistency with the HealthMark brand and style

Client Advocate

Implementation Specialist

Security Engineer

Collections Specialist

Senior Cloud Infrastructure Engineer

Marketing Coordinator