Customer Service Specialist – Outreach
HealthMark Group
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $16 - $18 per hour
About the role
- Monitor the company emails, faxes, and chat line as assigned.
- Provide detailed information while assisting requestors with status of requests for medical records.
- Field emails or faxes to the appropriate departments.
- Ensure notes are accurate and detailed. All actions require a note in Med-Release.
- Making sure we provide detailed information to clients, patients and requestors.
- Fax and/or email records securely to requestors when requested.
- Assist requestors and patients on how to submit a request online or by fax.
- Assist requestors on how to download medical records through Med-Release.
- Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox
Requirements
- Excellent communication skills, strong analytical and problem-solving skills
- Type 35+ WPM
- Ability to multi-task, prioritize duties, and have strong time management skills
- Proficient computer skills with software applications such as Microsoft Office
- High school diploma or GED required
- Previous Medical Records Experience – Knowledge of HIPAA preferred but not required
Benefits
- Competitive benefits, including medical, dental, and vision insurance
- 401k matching
- Remote opportunities
- Paid time off
- Paid volunteer day of your choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical records experiencetyping 35+ WPM
Soft Skills
communication skillsanalytical skillsproblem-solving skillsmulti-taskingtime managementprioritization
Certifications
high school diplomaGED