Customer Support Specialist
HealthJoy
full-time
Posted on:
Location Type: Remote
Location: Poland
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Job Level
About the role
- Responsible for processing members' requests (tickets)
- Interact with members via telephone and chat
- Search for doctors, clinics, and other healthcare facilities
- Partner with leadership to support practice and members
- Provide WOW experience and care to HealthJoy’s American customer base.
Requirements
- Experience 6+ months in the Customer Support/Service field
- Proficiency in English language (Upper-Intermediate+ level)
- Strong critical thinking skills
- Ability to adapt to frequent change
- Exceptional communication skills
- High level of Empathy
- Good computer literacy skills in Office Suite and Google Programs
- Ability to work sufficiently both individually and as part of the team
- Solid level of Accountability
Benefits
- Healthcare benefits
- Work remotely from Poland
- 8-hour workdays during US core hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
critical thinkingadaptabilitycommunicationempathyaccountabilityteamwork