HealthJoy

Support Engineer

• Handle the imaging and deployment of user IT equipment (Laptops, Monitors, Keyboards, Mice, etc.)
• Execute excellent support for new and existing employees both onsite and remotely, ensuring that all support requests are addressed promptly and effectively
• Maintain Inventory of IT equipment for users on-site
• Monthly SaaS audits for users/licenses not using tools
• Manage and handle tickets within the IT ticketing system as well as communication platform(s) via Email and Slack; Serve as Tier 1 and 2 contact points for IT issues
• Proactively identify opportunities for process improvements and contribute to the overall efficiency and effectiveness of our support operations
• Perform on site maintenance of IT equipment including network equipment, security cameras, and smartboards
• Engage with team members, sharing insights, best practices, and troubleshooting techniques to collectively enhance our support capabilities
• Proactively seek solutions and independently manage workload by efficiently prioritizing tasks, conducting thorough research, and utilizing available resources to resolve technical issues promptly
• Be a trusted and reliable team member and peer for cross-functional colleagues

Technical Support Specialist

Customer Support

• Responsible for processing members' requests (tickets)
• Interact with members via telephone and chat
• Search for doctors, clinics, and other healthcare facilities
• Partner with leadership to support practice and members
• Provide WOW experience and care to HealthJoy’s American customer base.

Technical Support Specialist

Customer Support Specialist