HealthJoy

Customer Support

• Process member requests (tickets).
• Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately.
• Interact with members via telephone and chat to assist and support an appropriate level of care.
• Partner with your leadership team and practice administrative or clinical staff to support the practice and members.
• Provide a WOW experience and care to HealthJoy’s American customer base.

Customer Support Specialist

Product Designer

• Accelerate our design process by skillfully integrating AI-powered tools to generate and refine concepts at an exceptional pace.
• Act as a key partner in guiding features from ideation to delivery, ensuring every solution is grounded in a deep understanding of our users' needs.
• Champion empathy by leading robust user research and rapid testing, using these insights to shape our products and create intuitive, impactful experiences.
• Collaborate closely with cross-functional partners to define project scope and deliver against ambitious timelines.