Healthesystems

Cloud Engineer

• Lead culture of change for cloud adoption
• Develop and coordinate the cloud architecture
• Refine and coordinate the adoption of the Cloud Strategy
• Collaborate with stakeholders to move from traditional infrastructure vendors toward cloud providers
• Partner with EA and other stakeholders to create governance for on-prem and cloud infrastructure
• Collaborate with architecture, SMEs, and stakeholders to evaluate, design, and validate cloud and infrastructure architectures
• Define and guide the enterprise AI platform and ecosystem architecture
• Establish architecture standards and governance guardrails for responsible AI adoption
• Drive sustainable cloud and infrastructure cost optimization

Cloud and AI Platform Architect

Operations

• Leads daily IT operations to ensure system stability, availability, and performance
• Drives incident and problem management in alignment with ITIL best practices
• Participates in Batch Operations to ensure the timely, accurate, and reliable execution of business-critical workloads
• Assists management in the selection, training and developing of new employees
• Oversees 24x7 IT operations, system performance, and service availability
• Leads incident lifecycle management
• Oversees daily Incident and Problem Management activities
• Leads major incident response efforts and coordinate technical teams
• Conducts root cause analysis and track long-term fixes for recurring issues
• Maintains clear communication with leadership, technical teams, and business partners
• Ensures alignment with ITIL and IT service management best practices
• Participates in Batch Operations activities
• Ensures SLA adherence and ticket queue performance
• Monitors service metrics and identify improvement opportunities
• Maintains ITIL-aligned processes, runbooks, and documentation
• Assists the manager in monitoring team performance, staffing, and development
• Collaborates with IT and business stakeholders
• Ensure accurate documentation of incidents, problem records, and changes within ITSM tools
• Provide guidance and mentorship to junior team members
• Support on-call rotations and lead in major incident response efforts
• Contribute to continuous improvement initiatives aligned with ITIL best practices

Team Lead, IT Services – Incidents/Problems Management, Batch Operations

Systems Engineer

• collaborate with the Product Owner and Scrum Master
• translate software requirements into user stories
• serve as a liaison between business stakeholders and technical teams
• provide analytical leadership and mentor other analysts
• handle complex and high-impact work
• perform requirements elicitation, documentation, and process mapping
• manage product backlog and support Agile execution
• facilitate meetings and lead refinement sessions
• provide ongoing support during testing and implementation
• engage with key business and technical stakeholders
• pursue opportunities for continuous learning and innovation
• manage Confluence for knowledge sharing
• mentor newer analysts and lead complex projects
• engage in strategic planning and provide insights.

Business Systems Analyst – Appian

Sales Operations Manager

• Execute and operationalize sales enablement programs and campaigns within CRM and marketing automation platforms (e.g., HubSpot, Pardot/Salesforce).
• Partner closely with Sales to deliver buyer-aligned enablement support.
• Ensure enablement and proposal materials remain current and on-strategy.
• Support priority and late-stage opportunities with tailored proposal and enablement materials.
• Lead and manage the end-to-end RFP/RFI process and tooling.
• Maintain and continuously improve the RFP and proposal content library.
• Administer and optimize proposal and enablement tools, workflows, and templates.
• Write, edit, and refine proposals, executive summaries, and enablement content.
• Serve as a feedback conduit between Sales and Marketing.

Cloud and AI Platform Architect

Team Lead, IT Services – Incidents/Problems Management, Batch Operations

Business Systems Analyst – Appian

Sales Enablement – Proposals Manager