HealthEdge

Manager, Agile Services

HealthEdge

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Oversee a portfolio of Agile Services projects, including supporting partner implementations, software upgrades, consulting, and premium production services for customers
  • Establish policies to ensure consistently high service performance and evaluate customer feedback to develop quality improvement processes
  • Lead, mentor, and manage a team of Service Delivery Managers
  • Foster a collaborative and high-performance team environment through coaching, training and transparent feedback
  • Conduct regular performance reviews and provide professional development opportunities
  • Effectively balance people management responsibilities with individual contributors
  • Coordinate with partners and stakeholders to support implementations and software upgrades
  • Manage consulting and premium production services for customers
  • Ensure SLAs and KPIs as defined in relevant contracts are met or exceeded
  • Implement best practices and innovative solutions to enhance service delivery
  • Build and maintain strong relationships with customers, partners, and internal stakeholders
  • Communicate effectively with senior management and other departments to align goals and objectives
  • Represent the Agile Services team in meetings and strategic planning sessions
  • Monitor and report on key performance indicators (KPIs) and service metrics
  • Ensure compliance with industry standards and regulatory requirements
  • Manage budgets, resources, and timelines effectively

Requirements

  • Bachelor of Science in Computer Science, Information Systems, Electrical Engineering or a closely related field (foreign equivalent is acceptable)
  • 6 years of progressive employment experience managing end to end delivery of professional services and solutions to customers in the healthcare industry
  • 6 years of demonstrated employment experience in healthcare business analysis, analyzing business requirements and improving operations workflows for clients
  • 6 years of demonstrated employment experience delivering professional services and solutions using Agile project management in the healthcare industry
  • 4 years of demonstrated employment experience implementing Managed Services and managing customer relationships in the healthcare industry
  • 4 years of demonstrated employment experience in customer service and interfacing with the senior manager/director level in the healthcare industry
  • 4 years of demonstrated employment experience automating manual processes for clients in the healthcare industry
  • 4 years of demonstrated employment experience in SQL
  • Demonstrated knowledge gained through at least 4 years of experience with best practice frameworks such as Six Sigma, ITIL, CMM, Baldridge, or Lean
Benefits
  • Remote employment available
  • Limited domestic travel as needed
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agile project managementSQLbusiness analysisoperations workflowsManaged Servicesprocess automationSix SigmaITILCMMLean
Soft Skills
leadershipmentoringcoachingcommunicationcollaborationperformance managementcustomer relationship managementfeedbackteam environmentstrategic planning