HealthEdge

Service Delivery Manager

HealthEdge

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $95,000 - $105,000 per year

About the role

  • Serve as the primary point of contact for multiple customers, managing day-to-day Agile Services delivery
  • Build and maintain strong, long-term customer relationships through clear and proactive communication
  • Proactively identify, track, and mitigate service delivery risks
  • Plan and facilitate regular customer and internal meetings
  • Produce and distribute regular delivery metrics and status updates
  • Oversee the accuracy and timeliness of records in customer-facing ticketing and project management systems
  • Manage contractual commitments around deliverables, scope, and billing

Requirements

  • Healthcare software industry experience is required
  • Bachelor’s degree in Computer Science, Information Systems, or a closely related field (or foreign equivalent)
  • Minimum 5+ years of progressive experience managing end-to-end delivery of professional services and customer solutions
  • At least 4 years of experience in: Maintenance and/or Managed Services, Customer relationship management, IT or software project management
  • Customer-facing engagement with senior manager or director-level stakeholders
  • Demonstrated experience with Agile delivery methodologies and best-practice frameworks such as ITIL, Lean, Six Sigma, or SAFe
Benefits
  • Remote or hybrid work environment with collaboration across multiple time zones
  • Health insurance
  • Professional development opportunities
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agile delivery methodologiesITILLeanSix SigmaSAFeproject managementcustomer relationship managementservice deliveryrisk managementmetrics reporting
Soft Skills
communicationrelationship buildingproactive problem solvingorganizational skillsstakeholder engagementfacilitationcustomer serviceteam collaborationleadershiptime management