Program Management Director
HealthEdge
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $150,000 - $210,000 per year
Job Level
About the role
- Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account
- Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals
- Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs
- Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand
- Support the creation and negotiation of Statements of Work to deliver services and solutions
- Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions
- Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives
- Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level
- Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success
- Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices
- Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings
- Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level
- Manage customers to an appropriate level of profitability
- Act as an escalation point for customers and team members to help resolve complex / critical customer situations
- Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed
- Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.
Requirements
- Bachelor’s degree
- 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization
- 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required
- 10 + years of consulting and project management experience
- Excellent analytical and problem-solving skills
- Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents
- Proficiency in negotiating and managing conflict
- Passionate about producing high-quality work and customer delight
- Exceptional verbal and written communication skills
- Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer
- Ability to influence others in a matrixed environment
- Flexible in adapting to changing priorities
- Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment
- Ability to challenge status-quo in order to continuously improve processes and offerings
- Ability to evaluate and negotiate Statements of Work
- Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint
- Comfort working with Professional Services Automation applications such as FinancialForce or OpenAir
- Ability to travel 25% to client sites.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultingproject managementnegotiationanalytical skillsproblem-solvingP&L managementresource forecastingcustomer satisfaction monitoringrisk mitigationprocess improvement
Soft skills
communication skillsinfluencingflexibilityself-motivationproactivityconflict managementcustomer focusteam leadershipadaptabilitystakeholder engagement