HealthCare.com

Account Manager

• Serve as the primary point of oversight for Pivot Health’s top agency accounts, ensuring consistent communication, support, and growth strategies.
• Lead, mentor, and hold the Account Management Team Lead and Account Managers accountable to performance KPIs tied to both compensation and account management best practices.
• Partner with other departments within Pivot Health and Healthcare.com to ensure cross-functional alignment on account growth strategies and client needs.
• Establish and maintain strong working relationships with carrier partners, providing market insights, sales trend data, and opportunities for competitive differentiation.
• Regularly review account performance, identify opportunities for expansion, and communicate strategic recommendations to leadership.
• Develop, implement, and monitor agency and agent bonus programs designed to drive sales growth and align with Pivot Health’s overall business objectives.
• Monitor market and industry trends to proactively recommend adjustments to account management strategies.
• Represent the Account Management function in internal strategy meetings, ensuring the voice of the customer and agency partners is incorporated into business decisions.
• Ensure Account Management team members have the tools, resources, and training necessary to be successful in their roles.

Director, Account Management