Health Services Advisory Group, Inc. (HSAG)

Healthcare Provider Directory Validation Assistant

Health Services Advisory Group, Inc. (HSAG)

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $22 - $25 per hour

Job Level

Lead

About the role

  • Contact healthcare provider offices by phone to validate and capture accurate directory information in HSAG’s database.
  • Verify and record accurate contact details, including office phone numbers, addresses, and email addresses.
  • Confirm and document healthcare providers' specialty areas, qualifications, and credentials.
  • Validate information on accepted insurance plans, Medicaid participation, and any specific project requirements.
  • Update provider profiles with accurate and current information in HSAG’s database.
  • Address any questions or concerns raised by healthcare providers regarding the directory validation process.
  • Maintain strict confidentiality and adhere to privacy regulations while handling sensitive provider information.
  • Collaborate with internal teams to resolve any discrepancies or inconsistencies identified during the validation process.
  • Follow established protocols and guidelines to ensure the accuracy and completeness of directory data.
  • Provide regular progress reports to management, highlighting any challenges or trends observed during the validation calls.
  • Represent HSAG in a professional manner at all times.

Requirements

  • High school diploma or equivalent; additional education or training in healthcare administration or a related field is a plus but not required.
  • Previous experience in a customer service or telephone-based role is preferred.
  • Excellent verbal communication skills and the ability to build rapport with healthcare professionals over the phone.
  • Strong attention to detail and the ability to accurately record and document information.
  • Proficiency in using computer systems, databases, and standard office software.
  • Exceptional organizational and time management skills to prioritize and complete tasks within specified timelines.
  • Ability to work independently with minimal supervision while following established protocols.
  • Ability to type at least 50 words per minute.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrydirectory validationrecord keepinginformation verificationinsurance plan validationconfidentiality managementtyping speed
Soft Skills
verbal communicationattention to detailorganizational skillstime managementindependencerapport building