Health Services Advisory Group, Inc. (HSAG)

Director

• Contact healthcare provider offices by phone to validate and capture accurate directory information in HSAG’s database.
• Verify and record accurate contact details, including office phone numbers, addresses, and email addresses.
• Confirm and document healthcare providers' specialty areas, qualifications, and credentials.
• Validate information on accepted insurance plans, Medicaid participation, and any specific project requirements.
• Update provider profiles with accurate and current information in HSAG’s database.
• Address any questions or concerns raised by healthcare providers regarding the directory validation process.
• Maintain strict confidentiality and adhere to privacy regulations while handling sensitive provider information.
• Collaborate with internal teams to resolve any discrepancies or inconsistencies identified during the validation process.
• Follow established protocols and guidelines to ensure the accuracy and completeness of directory data.
• Provide regular progress reports to management, highlighting any challenges or trends observed during the validation calls.
• Represent HSAG in a professional manner at all times.

Healthcare Provider Directory Validation Assistant

Events

• Support the Centers for Medicare & Medicaid Services (CMS) Quality Innovation Network–Quality Improvement Organization (QIN-QIO) Program focusing on infection prevention, patient safety, and HAI reduction.
• Provide hands-on technical assistance and quality improvement (QI) support to healthcare providers, primarily hospitals.
• Collaborate with clinical and quality leaders to assess infection prevention performance and conduct root cause analyses.
• Co-develop Quality Action Plans (QAPs) for infection prevention, antimicrobial stewardship, and regulatory compliance.
• Support hospitals through surveillance improvement and implementation of CDC-recommended practices.

Healthcare Provider Directory Validation Assistant

Quality Improvement Specialist – Infection Prevention