Health Prime

General

• Accurately post and reconcile payer and patient payments, adjustments, and account transactions in accordance with established procedures
• Review payment documentation received through ERAs, mail, client correspondence, and other approved sources to ensure accurate application to patient accounts
• Maintain accurate and timely payment logs, including disposition of posted funds and account activity
• Prepare bank deposits, as needed, and ensure all payment documentation is handled securely and confidentially
• Assign remaining balances to the appropriate secondary payer or patient responsibility category
• Submit account assistance requests and support resolution of payment posting discrepancies
• Identify opportunities to support EFT and ERA enrollment and assist with related follow-up activities
• Monitor client cash flow and report issues, delays, anomalies, or recurring trends to the appropriate manager
• Assist with payer website access needs and coordinate with Patient Team Administrators, Billing, and other internal departments to resolve account issues
• Support training for new or reassigned payment posting team members
• Assist with problem solving involving clients, payers, account adjustments, and payment reconciliation issues
• Perform other job-related duties as assigned

Payment Posting Specialist