Health+Commerce

Account Manager

Health+Commerce

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Take the lead in managing account teams, projects and programs
  • Develop, organize and manage PR and IMC campaigns
  • Develop and maintain deep knowledge of clients and the industry, including trends and issues that may affect clients, their competitors and stakeholders
  • Provide strategic counsel to clients to aid their PR and broader marketing campaigns
  • Guide the development of and deliver client-ready written materials, including press releases, client communications, social posts, ensuring documents are accurate and aligned with client strategy
  • Lead client discussion on projects, both on team calls and in 1:1 communications to keep clients informed of status and next steps
  • Work with team to develop strategic recommendations and presentations to clients, based on data and insights
  • Develop media strategy and pitches and pitch stories to reporters/outlets; oversee team pitching efforts
  • Offer insights and strategic recommendations to clients, influence decisions
  • Report on project outcomes, metrics, analytics
  • Own portions of the new business process, including developing insights from research to impact strategic recommendations, as well as tactical development
  • Monitor team billing and flag discrepancies, possible over/under billing; advise team on billing status
  • Coach and mentor staff; provide constructive feedback to help develop agency colleagues
  • May have direct reports; meet weekly with team and help them set and achieve their professional goals
  • Manages teams’ time to hours allocated
  • Alerts account lead to challenges or obstacles
  • Meets or beats deadlines and manages team to deadlines; clearly communicates when deadlines shift and reallocates resources according to priorities
  • Independently manages projects and programs; client-ready deliverables reviewed for accuracy, client preference, and strategic alignment
  • Offers proactive ideas and solutions based on experience
  • Works according to H+C Operating Principles in all interactions
  • Represents the agency responsibly to H+C clients and new business prospects, adding value whenever possible.

Requirements

  • Minimum 5 years (AM) to 7 years (SAM) healthcare agency experience or mix of agency and in-house pharma/biotech/medtech experience
  • B.A. or B.S degree in communications, marketing, business administration or related field
  • Excellent time management skills and attention to detail
  • Proficient at media materials development, excellent written and verbal communications skills
  • Ability to perform under pressure in a fast-paced environment while maintaining a positive, collegial work environment.
Benefits
  • H+C is an Equal Opportunity Employer.
  • We are committed to creating and fostering an environment focused on equality, empowerment and respect.
  • We strive to create an inclusive workplace that supports and celebrates our diversity.
  • We continue to invest in our efforts to ensure that H+C is a place where everyone can thrive.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PR campaign developmentIMC campaign managementmedia strategy developmentanalytics reportingproject managementclient communicationswritten materials developmentstrategic recommendationsdata analysisbilling management
Soft Skills
leadershiptime managementattention to detailcommunicationcoachingmentoringproblem-solvingcollaborationadaptabilitystrategic thinking
Certifications
B.A. or B.S. degree in communicationsB.A. or B.S. degree in marketingB.A. or B.S. degree in business administration