Health Catalyst

Client Account Executive

Health Catalyst

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manages the client relationship, serving as a trusted advisor, to promote best practice workflows and product adoption
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables
  • Collaborates with the Sales team to develop account plans, renewal, and cross-sell strategies
  • Works closely with Client Success, Product Support, Project Management, and Implementation teams to maintain continuous knowledge of issues and projects; identifying potential risks and/or opportunities
  • Reviews all major deliverables to ensure quality standards and client expectations are met
  • Ensures that client issues are effectively managed to resolution
  • Communicates client goals and interests to internal stakeholders and effectively manages client expectations
  • Maintains a thorough understanding of Health Catalyst Interoperability product/service offerings to include KPI Ninja by Health Catalyst, GRID, Notify, HISP, and effectively articulates value proposition to clients
  • Maintains in-depth product and industry knowledge; demonstrating expert proficiency in product features and functions
  • Completes monthly client reports, bi-annual account reviews, and all other standard reporting processes
  • Completes onsite client business reviews, training and other client meetings
  • Completes reports and KPI’s that report progress and health of client.

Requirements

  • A strong understanding of the healthcare industry and current trends in the Health Information Exchange / interoperability space
  • Advanced knowledge of healthcare software application systems
  • Account management and/or sales skills to create, maintain and enhance client relationships
  • Plans and carries out responsibilities with minimal direction
  • Strong decision making and critical thinking skills
  • Handles stressful situations and deadline pressures well
  • Excellent written and oral communication skills
  • High level of initiative and works well in a team environment
  • Motivated, goal-oriented, persistent and a skilled negotiator
  • Technical competence (understand software, hardware, networks, etc.)
  • Extremely detail-oriented.
Benefits
  • Remote-first work environment
  • Flexible PTO
  • Professional development stipend
  • Meaningful opportunities for career growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare software application systemsclient reportingKPI reportingaccount managementcross-sell strategiesconflict resolutionproduct adoptionrisk identificationdecision makingcritical thinking
Soft Skills
communication skillsteamworkinitiativegoal-orientednegotiation skillsdetail-orientedstress managementproblem-solvingclient relationship managementadaptability