Manager, Hospital Price Transparency
Health Catalyst
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead, coach, and develop a team of Hospital Price Transparency Analysts.
- Drive program‑level planning, prioritization, and capacity alignment across teams.
- Manage Analyst workload distribution, prioritization, and capacity planning across clients and projects to ensure SLA adherence.
- Establish and maintain standard operating procedures (SOPs), playbooks, and documentation to support consistency and scalability.
- Establish QA standards and peer-review processes and oversee adherence through the team to ensure accuracy and data integrity.
- Identify and manage program risks, issues, and decisions with clear mitigation paths.
- Drive hiring, onboarding, and structured training plans to develop team expertise in regulations, rule engine logic, and data workflows.
- Monitor team performance metrics, remove blockers, and ensure predictable delivery.
- Serve as an escalation point for internal teams and clients; resolve issues proactively and diplomatically.
- Support cross‑functional alignment with Implementation, Product, Dev, and Client Success through clear communication and coordination.
- Audit HPI outputs after data parsing, investigate irregularities, and work directly with the development team to resolve data integrity issues.
- Perform hands‑on testing of system enhancements, bug fixes, and rule updates to validate accuracy against acceptance criteria.
- Prepare and deliver client‑friendly reports; clearly explain findings, data logic, and regulatory‐based decisions.
- Participate in client meetings to review submissions, answer data questions, and gather nuances about their specific datasets.
- Translate evolving regulatory changes into operational updates, rule modifications, training materials, and client guidance.
- Provide subject‑matter expertise to support product roadmap discussions, enhancement definition, and cross‑functional initiatives.
- Serve as both a leader and an active contributor by stepping into analyst work as needed to ensure timely, high‑quality delivery.
Requirements
- Demonstrated success managing or leading analytical/operations teams in healthcare revenue cycle, chargemaster, coding, billing, or related domains.
- Advanced awareness of government regulations and resources impacting hospital price transparency; able to consistently interpret and apply guidance to real‑world scenarios.
- Practical knowledge of healthcare provider business processes including, but not limited to the following: clinical coding, chargemaster management, charge capture, billing and charge reconciliation.
- Strong customer service and communication skills; adept at handling questions and objections diplomatically and professionally.
- Proven ability to design SOPs, QA frameworks, and measurable processes that scale across multiple clients.
- Strong analytical skills; expert in Microsoft Excel (lookups, pivots, complex formulas); familiarity with SQL and data validation preferred.
- Comfortable partnering with Product/Engineering to define acceptance criteria, test changes, and validate data integrity.
- Organized and detail‑oriented; able to thrive in a fast‑paced, ever‑changing environment.
- Bachelor’s degree in a relevant field (or equivalent experience).
- 2+ years of people leadership (lead, supervisor, or manager) with a track record of coaching and performance management.
- 5+ years inpatient/outpatient combined coding and/or billing experience in a healthcare environment.
- Active AHIMA or AAPC coding certification (e.g., RHIA, RHIT, CCS, CPC) preferred.
- Experience with work‑management and analytics tools (e.g., Azure DevOps, Smartsheet, Power BI) a plus.
Benefits
- Flexible PTO
- Professional development stipend
- Meaningful opportunities for career growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsclinical codingchargemaster managementcharge capturebillingcharge reconciliationMicrosoft ExcelSQLdata validationSOP design
Soft Skills
leadershipcoachingcommunicationcustomer serviceorganizational skillsdetail-orientedproblem-solvingdiplomatic handling of objectionsperformance managementcross-functional collaboration
Certifications
AHIMA certificationAAPC certificationRHIARHITCCSCPC