Client Strategy Manager
Health Catalyst
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the strategic partnership for a portfolio of complex enterprise clients
- Operate as a trusted advisor to executive client leaders
- Define measurable goals and maintain an enterprise strategic roadmap
- Track progress against goals and document results
- Monitor and improve overall client health using qualitative and quantitative signals
- Coordinate cross-functional teams to deliver against priorities
- Maintain robust account plans in the CRM
Requirements
- 7+ years of experience in Client Success / Account Management / Client Strategy / Healthcare Consulting (B2B SaaS preferred)
- Demonstrated success improving retention and satisfaction while identifying and driving expansion opportunities (increasing CARR)
- Proven ability to lead executive-facing communications (VP/SVP/C-suite)
- Strong cross-functional leadership skills
- Comfort managing escalations and ensuring support issues are resolved
- Excellent written and verbal communication, including executive-ready storytelling
- Strong organizational discipline (documentation, CRM hygiene, operating cadence, and stakeholder management)
- Healthcare experience required
Benefits
- Flexible PTO
- Professional development stipend
- Meaningful opportunities for career growth and development
- Remote-first work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Client SuccessAccount ManagementClient StrategyHealthcare ConsultingB2B SaaSRetention ImprovementSatisfaction ImprovementExpansion OpportunitiesCRM ManagementDocumentation
Soft skills
Strategic PartnershipTrusted AdvisorCross-functional LeadershipExecutive-facing CommunicationsConflict ResolutionWritten CommunicationVerbal CommunicationOrganizational DisciplineStakeholder ManagementStorytelling