Communications Clerk, Bilingual
Health Careers Manitoba
full-time
Posted on:
Location Type: Office
Location: Winnipeg • Canada
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Salary
💰 CA$22,153 - CA$24,869 per year
Job Level
About the role
- performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls;
- directing inquiries;
- using the Public Address and External Paging Systems to contact physicians and Administrative Personnel;
- making emergency announcements;
- maintaining directories and records of phone lists, etc.;
- performing other related duties as assigned.
Requirements
- Six (6) months related* experience; or, Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.
- Grade 12, or recognized equivalent.
- Fluently bilingual in both English and French.
- Ability to work in a Windows operating environment.
- Keyboarding skills. Keyboarding speed: 35 wpm.
- Ability to read, write, speak and understand English.
- Ability to interact well with others.
- Ability to retain information which is of a confidential nature.
- Ability to multi-task in a fast-paced environment.
- Good interpersonal communication skills.
- Good telephone manner.
- Ability to adapt readily to stressful situations.
- Ability to work independently with minimal supervision.
- The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencekeyboard skillskeyboard speed 35 wpmWindows operating environment
Soft skills
interpersonal communication skillstelephone mannerability to multi-taskability to adapt to stressful situationsability to work independentlyability to retain confidential informationability to interact well with others
Certifications
Grade 12 or recognized equivalent