Provisional Licensed Professional Counselor, PLPC
HCO Behavioral Health Services
Customer Care Associate
Health Advocate
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
JuniorMid-Level
About the role
- Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
- Identify needs, research information, and determine appropriate next steps or referrals.
- Make outbound calls as needed to complete research or deliver updates.
- Collect and update member demographic data in the system; maintain accurate records.
- Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
- Transfer inquiries to the appropriate internal/external contacts when needed.
Requirements
- At least one year of customer service experience, preferably in a healthcare setting.
- Strong Communicator: explain complex information clearly and maintain professionalism on every call.
- Organized & Reliable: manage multiple member requests while maintaining attention to detail.
- Proficient in Microsoft Word, Excel, and call documentation tools.
- Adaptable & Willing to Learn: open to training and building expertise in healthcare plans, systems, and regulations.
- Knowledge of and ability to follow healthcare regulations including HIPAA and COBRA guidelines.
- Ability to work the listed shift times (late morning to evening EST).
Benefits
- Work from home opportunity
- Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
- Competitive Pay: We offer an hourly rate of $16.73.
- A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
- Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
- Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall documentation
Soft skills
strong communicatororganizedreliableadaptableattention to detail
