Health Advocate

Customer Care Associate

Health Advocate

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

About the role

  • Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
  • Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
  • Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
  • Maintain Accurate Records: Collect and update member demographic data in the system.
  • Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
  • Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.

Requirements

  • Experienced in Service: You have at least one year of customer service experience, preferably in a healthcare setting.
  • Strong Communicator: You explain complex information clearly and maintain professionalism on every call.
  • Organized & Reliable: You can manage multiple member requests while maintaining attention to detail.
  • Comfortable with Systems: Proficient in Microsoft Word, Excel, and call documentation tools.
  • Adaptable & Willing to Learn: Open to training and building expertise in healthcare plans, systems, and regulations.
Benefits
  • Work from home opportunity
  • Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
  • Competitive Pay: We offer a starting hourly rate of $16.50.
  • Comprehensive Benefits: Enjoy robust medical, dental, and vision coverage, 401(k) with company match, PTO, and professional development opportunities.
  • A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
  • Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunicationorganizationreliabilityattention to detailadaptabilityproblem-solving