EAP Care Manager
Health Advocate
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $28 - $35 per hour
About the role
- Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue
- Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use
- Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence
- Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated
- Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals
- Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate
- May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality
- Document all interactions and activities accurately and timely in the electronic case management system
- Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations
- Participate in individual supervision, team meetings, and case consultation
- Collaborate effectively with colleagues to ensure high-quality member care
Requirements
- Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field
- Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings
- Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential)
- Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems
- Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
- Excellent organizational skills and ability to complete timely, accurate clinical documentation.
Benefits
- Health Advocate offers comprehensive health advocacy programs
- Paid time off
- Professional development opportunities
- Supportive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis interventionrisk assessmentpsychoeducationsolution-focused counselingbehavioral health assessmentcare managementclinical documentation
Soft Skills
cultural competenceorganizational skillscommunicationcollaborationconfidentiality
Certifications
LCSWLMSWLPCLMFTLSW