Service Operations Supervisor – Shift 11:30 am–8:00 pm or 12:30–9:00 pm EST
Health Advocate
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee the daily workflow and performance of assigned Operations and Customer Service associates
- Monitor calls and audit case files daily to ensure proper target resolution is identified
- Coach, mentor, and evaluate team members
- Provide guidance and support in handling complex cases
- Ensure teams meet or exceed performance standards and role expectations
Requirements
- Bachelor’s Degree or applicable work experience
- Call center experience preferred
- Management or supervisory experience in healthcare benefits or claims processing preferred
- Basic knowledge of MS Word and Excel required
- Effective verbal and written communication skills
- Strong problem-solving and issue resolution skills
- Ability to explain complex benefit issues clearly to members
- Assertiveness and resilience in fast-paced environments
- Strong organizational and administrative skills
Benefits
- Healthcare Benefits Consultation
- Career growth and development opportunities
- Coaching and mentorship
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MS WordExcelcall center experiencehealthcare benefitsclaims processing
Soft Skills
effective communicationproblem-solvingissue resolutionexplain complex issuesassertivenessresilienceorganizational skillsadministrative skillscoachingmentoring
Certifications
Bachelor’s Degree