Benefits Specialist
Health Advocate
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 per hour
Job Level
About the role
- Helping Members Understand Their Benefits
- Answer incoming calls and respond to benefit questions with clarity and compassion.
- Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms.
- Guiding Open Enrollment & Life Event Decisions
- Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.
- Compare and contrast plan options so members feel confident in their selections.
- Providing Expert Navigation Across Coverage Types
- Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.
- Help members understand costs, coverage, provider choices, and plan rules.
- Solving Benefit Issues with Care & Accuracy
- Research benefit concerns thoroughly and follow through until resolved.
- Document all cases accurately while maintaining strict confidentiality.
- Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations.
- Delivering Outstanding Member Experiences
- Build trust quickly over the phone.
- Provide objective, empathetic guidance—no sales, no quotas, just real support.
Requirements
- 1–2 years of customer service and benefits experience
- Familiarity with health plans, COBRA, Medicare, HSAs/FSAs (preferred)
- Strong Communication & Listening Skills
- Ability to explain complex benefits clearly and patiently
- Professional, supportive phone presence
- Technical & Organizational Skills
- Comfortable using MS Word, Excel, and internal systems
- Strong documentation, accuracy, and time-management skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebenefits experiencehealth plansCOBRAMedicareHSAsFSAsdocumentationaccuracytime-management
Soft skills
communication skillslistening skillsexplain complex benefitsprofessional phone presencesupportive guidanceempathytrust building