HealNow

Product Manager

• Own the product roadmap for healthcare integrations and interfaces, aligning with company strategy and pharmacy partner needs
• Translate regulatory, technical, and business requirements into functional pharmacy workflows
• Collaborate closely with engineering to scope, prioritize, and deliver APIs, data pipelines, and interface improvements
• Partner with compliance to ensure integrations adhere to HIPAA, HITECH, TCPA, and other industry standards
• Collaborate with engineering and design teams to define requirements, develop user stories, and deliver features that align with patient and pharmacy needs.
• Guide implementation and post-launch evaluation of new clinical/pharmacy features and functionality, including performance metrics and usability feedback loops.
• Contribute to internal documentation, cross-functional enablement, and customer facing guides and FAQs.
• Work with customer success and partner teams to understand pharmacy workflows, gather requirements, and validate solutions in market
• Define success metrics for integrations and continuously improve based on feedback, usage data, and system performance
• Analytical and inquisitive, comfortable using data and user research to drill into the heart of a challenge and identify innovative solutions
• Proficient in A/B testing, experimentation design, and related methodologies
• Prior experience driving user adoption and engagement in a high-traffic consumer and/or B2B product environment
• Prior experience in a digital pharmacy or telehealth setting is a plus
• Serve as the internal and external subject matter expert for integration capabilities and limitations

Product Manager – Pharmacy, Telehealth

Data Analyst

• Own all internal data analysis across departments including Product, Implementation, Sales, Pharmacy Success, and Finance.
• Build dashboards and visualizations in tools like Sigma, Looker, Power BI and/or Snowflake.
• Analyze pharmacy performance, patient behavior, payments flow, and operational metrics.
• Work closely with Product and Engineering to instrument new features and capture relevant metrics.
• Support strategic decisions with data backed insights, from retention to engagement to revenue.
• Define and monitor KPIs for internal and external reporting.
• Create ad hoc reports for leadership on demand, quickly and accurately.
• Help refine how we store, access, and use data internally.
• Ensure data quality, cleanliness, and consistency across tools.
• Build processes and documentation to make data self-serviceable as we scale.
• Collaborate with leadership to tell the story of our data, help us zoom in and zoom out with clarity.

• Own the product roadmap for healthcare integrations and interfaces, aligning with company strategy and pharmacy partner needs
• Translate regulatory, technical, and business requirements into integration workflows with pharmacy systems, health IT vendors, and third-party services
• Collaborate closely with engineering to scope, prioritize, and deliver APIs, data pipelines, and interface improvements
• Partner with compliance to ensure integrations adhere to HIPAA, HITECH, TCPA, PCI, and other industry standards
• Partner with PMS systems, switch networks, and third-party payment processors to drive forward strategic integrations and compliance.
• Collaborate with engineering and design teams to define requirements, develop user stories, and deliver features that align with patient and pharmacy needs.
• Guide implementation and post-launch evaluation of new payment functionality, including performance metrics and usability feedback loops.
• Contribute to internal documentation, cross-functional enablement, and customer facing guides and FAQs.
• Work with customer success and partner teams to understand pharmacy workflows, gather requirements, and validate solutions in market
• Define success metrics for integrations and continuously improve based on feedback, usage data, and system performance
• Maintain expertise in healthcare interoperability standards (NCPDP, HL7, FHIR, X12) and apply them to HealNow’s product strategy
• Serve as the internal and external subject matter expert for integration capabilities and limitations

Product Manager – Digital HealthCare

Software Engineer

• Own the end-to-end technical implementation of integrations with external systems (e.g., PMS providers, SMS platforms, pharmacy tech systems).
• Serve as the technical liaison with external engineering teams - including pharmacy partners, switch providers, SMS vendors, and enterprise clients.
• Own technical documentation for internal use and customer-facing engineering and implementation teams.
• Assist with maintaining and scaling Snowflake database and support creation of dashboards and reports.
• Design and optimize data architecture and infrastructure to support scalable, HIPAA compliant healthcare data workflows.
• Ensure consistency and parity across integrations to maintain platform wide stability and performance.
• Manage field usage and data storage across integrations in partnership with Product and Implementation teams.
• Stay ahead of integration changes across PMS vendors and ensure HealNow remains fully compatible and interoperable.
• Troubleshoot, maintain, and improve existing integrations to ensure reliability, uptime, and performance.
• Translate complex integration logic into clear technical documentation for internal and external teams.
• Partner closely with Product, Implementation, and Enterprise Client Engineering teams to align on requirements, timelines, and integration best practices.
• Provide ongoing support and guidance to enterprise clients during integration rollout and post-launch phases.
• Stay current on trends in pharmacy technology and integration architecture.

Director of Engineering – Integrations

• Lead the development and execution of the payments product roadmap, prioritizing initiatives that drive scalability, user experience, and value for our pharmacy partners.
• Own the full lifecycle of payment-related products, including digital wallets, card processing, ACH, payments reconciliation, and reporting tools.
• Translate pharmacy specific cases (e.g. copay collections, reimbursement flows, multi-party payments) into scalable product features and integrations.
• Partner with PMS systems, switch networks, and third-party payment processors to drive forward strategic integrations and compliance.
• Collaborate with engineering and design teams to define requirements, develop user stories, and deliver features that align with patient and pharmacy needs.
• Guide implementation and post-launch evaluation of new payment functionality, including performance metrics and usability feedback loops.
• Contribute to internal documentation, cross-functional enablement, and customer facing guides and FAQs.
• Maintain awareness of industry trends, compliance standards (PCI, HIPAA), and innovations in pharmacy and healthcare payments.
• Champion the voice of the pharmacy customer community, independent, and enterprise level across all product decisions.

Product Manager – Pharmacy, Telehealth

Data Analyst

Product Manager – Digital HealthCare

Data Analyst

Director of Engineering – Integrations

Product Manager – Payments