Heal.me

Customer Success Manager

• Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
• Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools.
• Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
• Help practitioners optimize their listings, improve client experience, and increase bookings.
• Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.

Customer Success Specialist

Account Executive

• Engage with holistic practitioners through demos over Zoom
• Educate them on Heal.me's services
• Close sales effectively on first call or within a day

Customer Success Specialist

Sales Executive – Wellness SaaS Marketplace