Customer Success Specialist
Heal.me
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $3,000 - $3,600 per month
About the role
- Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
- Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools.
- Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
- Help practitioners optimize their listings, improve client experience, and increase bookings.
- Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.
Requirements
- 2+ years in Customer Success, Account Management, or Customer Support
- Proven experience helping customers adopt products, solve problems, and stay engaged
- Strong written and spoken English communication skills (Spanish a plus)
- A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help
- Passion for wellness and alignment with Heal.me’s mission
- Comfortable working autonomously and collaborating with a distributed team
Benefits
- 3x/week team breathwork sessions
- Holidays + 15 days PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
empathyaccuracyproactive attitudeself-startingstrong written communicationstrong spoken communicationcollaborationproblem-solvingcustomer engagementcustomer support