Senior Associate, Health Plan Operations
Headspace
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • United States
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Salary
💰 $79,200 - $110,000 per year
Job Level
About the role
- Partner with RCM leadership to monitor performance trends, identify revenue cycle opportunities, and support strategic project planning to improve payer-related outcomes.
- Work with Data and RCM teams on developing and maintaining clear performance reporting, dashboards, and trend analyses that surface actionable insights and support decision-making.
- Collaborate with Analytics and Finance to reconcile metrics, validate data accuracy, and ensure reporting aligns to organizational KPIs.
- Support payer contracting activities, including onboarding clinical network agreements and participating in operational readiness planning.
- Assist with implementation of payer contracts for strategic employer clients, ensuring workflows, data needs, and stakeholder expectations are clearly defined and executed.
- Track contract deliverables, performance obligations, and operational impacts to downstream functions.
- Act as program manager for strategic payer partnership initiatives, driving implementation planning, execution tracking, and ongoing performance monitoring.
- Define program success metrics, identify gaps between goals and performance, and coordinate cross-functional remediation plans.
- Ensure key stakeholders are aligned, informed, and engaged through structured communications.
Requirements
- 5+ years of experience in healthcare operations, payer relations, revenue cycle, or related functions; healthcare consulting experience highly preferred.
- Strong analytical and problem-solving skills; comfort working with data and communicating insights to varied audiences.
- Excellent project management skills with a track record of driving complex initiatives to completion.
- Demonstrated ability to manage competing priorities, think strategically, and execute with precision.
- Strong written and verbal communication skills with cross-functional influence.
- Experience engaging with payers, health plans, provider relations, or contract implementation is preferred.
Benefits
- base salary
- stock awards
- comprehensive healthcare coverage
- monthly wellness stipend
- retirement savings match
- lifetime Headspace membership
- generous parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance reportingdashboard developmenttrend analysispayer contractingcontract implementationprogram managementproject managementmetrics reconciliationKPI alignment
Soft Skills
analytical skillsproblem-solving skillscommunication skillsproject management skillsstrategic thinkingcross-functional influenceability to manage competing prioritiesexecution precision