Headspace

Client Training, Community Manager

Headspace

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $64,800 - $90,000 per year

About the role

  • Deliver engaging, high-quality virtual and in-person training experiences for strategic enterprise clients and partners, with the goal of driving Headspace adoption and employee engagement.
  • Facilitate sessions on mental health and well-being topics with confidence, care, and credibility, reflected in consistent positive client feedback.
  • Support client launches, key meetings, and high-impact moments as a trusted facilitator and thought partner.
  • Support with cross-functional event coordination for strategic accounts and events.
  • Drive and evolve Headspace’s Champions and Community programs, developing products and experiences that engage champions and leaders within client organizations.
  • Own the day-to-day experience of the Client Admin Community, including moderation, programming, forums, meetups, and events.
  • Act as a consultative partner to enterprise clients, helping shape engagement strategies and recommending relevant training and community experiences.
  • Partner closely with the Client Success team to support high-impact and higher-complexity enterprise accounts, contributing to long-term client success and reduced risk.
  • Create new and update existing Headspace training content in response to client feedback, business needs, and team strategy.
  • Support training and engagement projects from concept through delivery, collaborating with leadership and cross-functional partners to solve challenges and build scalable solutions.
  • Design net-new trainings and engagement products from a blank slate, aligned with Headspace’s brand, voice, and design principles.
  • Support the training and ongoing development of Headspace’s internal and external facilitator network.
  • Contribute to strategic team initiatives as priorities evolve, which may include building new engagement products, improving processes, supporting data analysis, or enabling internal teams.
  • Commit to ongoing personal and professional development, including continued learning in mental health, facilitation, and Headspace content.

Requirements

  • 5+ years of experience designing and delivering learning, training, or engagement experiences for enterprise audiences.
  • Strong public-speaking and facilitation skills across virtual and in-person settings, with a demonstrated ability to create engaging, thoughtful, and psychologically safe learning experiences around mental health and well-being.
  • A creative and curious approach to facilitation and learning design, with a track record of continually improving experiences based on feedback, insight, and experimentation.
  • Experience partnering with external stakeholders, including large organizations and teams such as HR, People, Learning, or Wellness (or equivalent functions).
  • A proactive, results-oriented mindset, with comfort taking initiative, improving processes, and balancing speed with care, quality, and user-centered decision-making.
  • A genuine commitment to improving workplace well-being and mental health, and the ability to communicate this purpose in a clear, authentic, and engaging way.
  • Domestic and international travel may be required for this role. A valid passport/visa is required.
  • Given the client-facing delivery aspect of this role, occasional early morning deliveries (6-7am EST) and evening (9-10pm EST) may be expected.
Benefits
  • comprehensive healthcare coverage
  • monthly wellness stipend
  • retirement savings match
  • lifetime Headspace membership
  • generous parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training designlearning experience designfacilitationpublic speakingcontent creationdata analysisengagement strategyprogram developmentevent coordinationclient relationship management
Soft Skills
communicationcreativitycuriosityproactive mindsetresults-orientedinitiativepsychological safetycollaborationadaptabilitycommitment to well-being