Headspace

Senior Manager, EAP Strategy – Operations

Headspace

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $118,800 - $189,750 per year

Job Level

Senior

About the role

  • Lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap.
  • Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes.
  • Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics.
  • Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals.
  • Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration.
  • Establish and refine operational frameworks, documentation, and role & responsibility models with partners.
  • Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings.
  • Act as a primary escalation point for employer-facing EAP questions and issues.

Requirements

  • 7+ years of experience, ideally with domain expertise within Employee Assistance Programs (EAP) in innovation and/or strategic operations roles
  • Demonstrated track record with experience across 1 or more: partner operations, strategic operations, account management, innovation
  • Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role
  • Ability to influence and effectively communicate with both internal and external senior leadership
  • People management experience and ability to motivate and drive operational teams
  • Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution
  • Strong judgment, accountability and decision-making skill set
  • Nice to have: experience with technical integrations; operating in high-growth start-ups.
Benefits
  • base salary
  • stock awards
  • comprehensive healthcare coverage
  • monthly wellness stipend
  • retirement savings match
  • lifetime Headspace membership
  • generous parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementoperational efficiencypartner operationsstrategic operationsaccount managementinnovationanalytical skillstechnical integrationscross-functional roadmapsEAP optimization
Soft Skills
influencecommunicationpeople managementmotivationjudgmentaccountabilitydecision-making