Headout

Associate/Senior Associate, Customer Experience

Headout

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Ensuring every interaction with Headout leaves our customers satisfied and impressed.
  • Join our agile customer operations team, a group adept at swiftly addressing concerns and consistently delivering top-notch experiences.

Requirements

  • You’re Detail-Oriented: You have an eagle eye, catching even the tiniest of details that others might miss.
  • Language Skills: Fluent in English, both in writing and speech.
  • You’re Organized: Like Monica Geller from 'Friends', you're systematic, organized, and always seeking to optimize.
  • You’re Forward-thinking: You focus on lasting solutions rather than quick fixes.
  • You’re Agile: Comfortable with shift work, understanding the need for flexibility in a 24/7 customer service environment.
Benefits
  • A passion for travel.
  • Previous experience assisting a global clientele

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
detail-orientedorganizedforward-thinkingagilecustomer servicecommunicationproblem-solvingflexibilityattention to detailoptimizing processes