You support customers in operating and further developing their IT infrastructure – remotely via remote access or in person on site.
General IT support for customers
Analysis and resolution of spontaneous hardware and software issues
General first- and second-level support
Ongoing support of clients, infrastructures and applications
Setup and integration of IT systems
Installation and configuration of macOS workstations, iPhones & iPads
Configuration of networks (LAN/WLAN), firewalls and VPN
Setup & integration of storage and backup systems
Setup & integration of VoIP telephone systems and endpoints
Special IT infrastructure for medical practices
Setup and integration of the practice management software tomedo
Integration of Apple devices and peripherals into practice workflows
Planning & deployment of complete IT environments for new medical practices, including migration from Windows infrastructures to the Apple ecosystem
Managed services: remote monitoring and updates
Support for (Mobile) Device Management setups
Documentation and continuous improvement of IT structures

Requirements

At least 3 years of experience in IT support for businesses
Experience from an IT systems integrator or IT service provider is an advantage
Good knowledge of macOS or the Apple ecosystem in general
Experience with professional IT infrastructure (clients, networks, backup, VoIP, etc.)
Structured working style and discipline for good documentation
Enjoyment of direct customer contact
German language skills, spoken and written, at least B2 level
Driver’s license class B (for on-site assignments)

Benefits

Varied IT work rather than monotonous support tickets
You personally support a variety of customers and infrastructures – from medical practices and agencies to consultancies and more
You are the face to the customer and build lasting, trust-based relationships
Lots of freedom to shape your role
In a small, collegial team you are heard, can contribute to technical decisions and bring your ideas directly into the work
Your opinion and practical experience count
Broad technical development opportunities
You work with many technologies and can pursue further training or certifications, e.g. Apple Support Professional / Apple System Management MDM / Mobile Device Management / LANCOM networks / Starface VoIP telephony / Synology NAS storage solutions / ESET IT Security
Family-like team with open communication and short decision paths
Modern workplace with a MacBook, large monitor and ergonomic setup
30 days of vacation per year
An attractive salary of up to €54k p.a., depending on your experience
Hybrid work model (up to 2 days/week home office possible after the probationary period)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporthardware troubleshootingsoftware troubleshootingfirst-level supportsecond-level supportmacOS configurationnetwork configurationVoIP systems integrationbackup systems integrationpractice management software

Soft Skills

structured working styledisciplinecustomer contactcommunication skills

Certifications

Driver’s license class B