HD Supply

Call-Center Customer Service Representative

HD Supply

full-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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Salary

💰 $18 - $18 per hour

Job Level

Junior

About the role

  • Provide customer service by responding to inquiries regarding product selection, services and issues.
  • Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
  • Performs necessary follow-up to ensure customer service expectations are met.
  • Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
  • Researches and suggests alternative products to customers.
  • Provides representation of products, increasing sales wherever appropriate or as requested.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Resolves customer issues including issuance of credit concessions.
  • Refers complex, non-standard problems to supervisor.

Requirements

  • Proficiency with Microsoft Outlook/Word/Excel
  • High-Volume Call-Center Experience preferred
  • Must be able to pass a background/drug test
  • HS Diploma or GED strongly preferred
  • 0-2 years of experience in area of responsibility
Benefits
  • Medical
  • Dental
  • Vision
  • Life
  • 401k
  • Vacation
  • Sick Time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproduct knowledgeorder processingquotation requeststroubleshootingcredit concessions
Soft Skills
communicationproblem-solvingfollow-upsalesresearch
Certifications
HS DiplomaGED