Deployment Engineer
Meter
Epic Clinical Analyst
HCTec
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing
- Use expertise to create critical, technical documentation of service requests
- Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software
- Perform maintenance tasks: claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation and modification, payer/plan creation and modification
- Participate in development, execution, and sign-off of system testing
- Develop and maintain detailed documentation on system configurations and technical components
- Identify potential system enhancement needs and introduce best practice options for future state workflows and processes
- Maintain regular communication and collaborate with client support representatives, client's business community, and end users
- Provide application expertise to the client team and advisory groups to facilitate discussions and decisions
- Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements
- Perform other duties as assigned
Requirements
- Support Epic applications through build, configuration, testing, validation, maintenance, incident resolution, documentation, and ongoing support
- Resolve end user incidents/problems escalated through Tier 1 and fulfill end user service requests via technical build, configuration, and testing
- Create critical, technical documentation of service requests
- Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software
- Perform maintenance tasks including claim form modifications, clearinghouse edits, claims definition file updates, batch job configuration, remittances, work queue creation/modification, payer/plan creation/modification
- Participate in development, execution, and sign-off of system testing
- Develop and maintain detailed documentation on system configurations and technical components
- Identify potential system enhancement needs and introduce best practice options for future workflows and processes
- Maintain regular communication and collaborate with client support representatives, client's business community, and end users
- Provide application expertise to client team and advisory groups
- Participate in planning and execution of application go-live and post-live activities for upgrades and system enhancements
