Customer Success Manager, Mid-Market
Chatmeter
Cloud
Revenue Cycle Partnership Program Manager
Advocate Aurora Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteSalary
💰 $50 - $75 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for overall management of the life cycle implementation of revenue cycle functions for the strategic partnership, including ensuring milestone completion for readiness, workflow analysis, testing, training, go-live, and transition to post-live support.
- Serves as the single point of contact for all revenue cycle inquiries or escalations from assigned partnerships.
- Ensures that all risks/issues are identified and resolved or escalated for each assigned partnership.
- Conducts needs assessment and gap analysis of current and future state workflows.
- Collaborates with Revenue Cycle Informatics team regarding training or increased support needs for each assigned partnership.
- Identifies and coordinates support needs for assigned partnerships.
- Occasional on-site support.
- This position requires travel, therefore, will be exposed to weather and road conditions.
Requirements
- Bachelor’s degree
- Typically requires 5 years of experience in healthcare revenue cycle operations that includes experience in implementing successful initiatives and business processes throughout a variety of healthcare operational settings
- Broad knowledge and competency of revenue cycle metrics utilized to measure quality and processes
- Workflow knowledge in revenue cycle settings.
- Proven skills in working effectively with multiple departments and matrix organizational structures.
- Excellent communication, interpersonal, and negotiating skills to influence and develop others to move towards common goals and outcomes.
- Possesses and applies knowledge of key technology solutions, business drivers, and the factors that maximize area performance.
- Ability to independently manage a varied workload of strategic initiatives with multiple priorities.
- Demonstrated experience with integrating regulatory compliance requirements.
- Proficient in MS office suite of products.
