Hayward Holdings, Inc.

Sales

• Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
• Identify opportunities to grow sales within specific product categories, customer segments, or markets.
• Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
• Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
• Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
• Identify and recruit service providers to address network gaps.
• Serve as a technical resource and resolve escalated service issues.
• Train service providers directly or in collaboration with the RSTM.
• Manage territory budgets and contribute to annual sales planning.
• Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
• Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
• Facilitate training events and participate in trade shows and other local events to engage customers.
• Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
• Address and resolve escalated customer service issues.
• Conduct on-site repairs or education sessions as needed.

Technical Sales Manager